Subway — Restaurant in North Royalton

Terrible service. I placed a mobile order and the pick up time assigned was 7:10 (15 minutes after the order was placed). I arrived at 7:14 and was asked if I was the mobile order. I said yes, and they said they'd be with me in just a few minutes.

At 7:25, AFTER the serviced all the people in line, they began my order. I said, "You haven't even started my order yet?!" The response was, "I'm sorry, I just work here. We've been busy." Excuse me? You're 15 minutes after the assigned pickup time, haven't even started the order, and showed no urgency with an insincere apology.

To top it off, other people came in, and they took their order over completing mine! Absolute incompetence and attitude. We will never be back to this location.

Edit: they forgot the cheese on one order and the meatballs were cold, so the food wasn't even...

All downhill since the new management. We used to love going here and get sandwiches. The folks who used to work here before were friendly and used make excellent sandwiches, especially we being vegetarians .. my son loves to have extra olives on his sandwich.. since the last 2 months I observed some change in the people and I was told there is change of management and the attitude of the folks working here is so indifferent.. they don't care for the customers.. All we eat is Egg for the protein and now they don't have egg most of the time saying we ran out...and when my son asks for extra olives they don't...

Great service, conscientious and kind workers. The manager (I believe her name is Emily) is amazing both in terms of her professional but kind demeanor, and her willingness to go above and beyond to make sure that everyone has the best food they can, as fast as possible. Another highlight is a fellow employee named Hayley, who always has a smile and makes my day with her beyond sweet and compassionate conversation, and even just picking wilted spinach out to make sure every bite is the best it can be. If you want subway, make sure you go...