Casey's — Restaurant in North Utica

THE WORST CASEY'S EVER! And the heavy set guy who looks like Mario doesn't need to be working anywhere near the general public.....

....So there I was, strolling inside the Casey's. I used the restroom first then I stood in the line, waiting for either the friendly-looking Caucasian cashier or the heavy set guy to gesture for me to come up to the counter for service. The heavy set guy gestured me to the counter. I walked up to his side of the register and he asked me, "how can I help u?" To which, I responded "I would like to have my scratch off tickets checked."

"You can use the scanner over here," he pointed to the scanner that was in front of him. To which I said, "but I would want u to check them" so that he can scan them and process them at the same time -that was my thought process. He then said, "u can check them yourself. I'm busy at the moment."

Let's examine this: He clearly didn't want to be bothered with them or with anything else I needed service with - and this is AFTER he beckoned me to proceed up to his register. But when I got there, he acted like he was too busy to check two scratch off tickets. Not 10! Not 20! 2 scratch off tickets - the nerve of this guy! Who does he think he is!?

And based on the other reviews I read, I am not the only customer whom this man has crossed in the wrong way. He does not need to be working with the general public. He made me so mad that I literally grabbed my tickets and said to him "I'll take my business elsewhere since I am such an inconvenience to you," and I said it loud enough for everyone to hear and hopefully the camera in that store heard me too!

I've never had such an encounter such as the one that happened at this store over two scratch off tickets. As I was leaving, he said aloud "can u wait two minutes?" to try to paint me as the villain. Yet I waited in the line, like everybody else and I did not come up to his register UNTIL AFTER he gestured me to do so. It wasn't until after I told him what I needed help with that he then acted as if he was TOO BUSY to check two scratch tickets.

I really hope that the ceo of this company - somebody - talks some sense to this guy. His job is to provide a friendly and helpful customer service experience for the customers - not himself! And until he has his name plastered on that building, he better not talk to me or anybody else like he did to me. Idk the guy's name, but I found a picture that kinda resembles what he looks like: refer to photo attached

Get that man out of that store and...

Thinking of sending an application to this Casey's? Don't. Seven months of my life I devoted to this company and me along with all of my fellow coworkers all equally have been screwed time and time again. They love breaking laws, like not giving 40+ hours to workers legally employed as "Full time", or not giving legally required breaks to employees, I could go on for hours.

Looking to get into a new career with management that shows appreciation towards your hard work? Get rewarded for doing extra tasks and picking up after people every single day? Heck, even a "Please?" when they ask you to do a favor? Try McDonald's down the street, because I can almost assure anybody that you'd get the same pay with how Casey's Utica likes to skimp hours, and they're not known for showing appreciation towards employees! Hell, if anything, you're more likely to walk in to complaints about what you should have done rather than getting commemorated for doing your damn job.

If you want to keep your sanity, stay the hell away from this place. I've been with some unprofessional jobs, but they...

I don't believe in writing a bad reference but my experience was not an isolated incident. After a 500 mile drive, we ordered Spahgetti and fettiichini to take back to our motel room. I discovered we were given no eating utensils with the order. I returned to get some and was told they do not provide utensils with take out per the manager. I spent another hour searching around the town at 9 pm in search of plastic utensils and found them at Family Dollar a mile away. Returning to our room, our dinners were cold and the spaghetti tasted awful. In the 2 weeks we traveled aound the midwest, other restauranteurs said that it was inconceivable that this would happen and they would at least have given us a regular place setting to get us by. In 70 years of regular travel, I have never encountered such thoughtless service by a restaurant. Best wishes to the next customer who orders food to take out from...