Dunkin' — Restaurant in Norwalk

Didn’t get the food I paid for. The order was a sausage egg and cheese croissant, with an order of hash browns, no drink. Two young women standing nearest to the cash register were talking, after a considerable wait, one told me they’d be right with me as they continued to talk for about 2 more minutes, it certainly wasn’t do to business considering their hands were idle. After ordering, I told the cashier to keep the change and sat in a chair for over ten minutes waiting for my food. I approached the counter and no one would even make eye contact with me. I counted at least 6 or 7 employees behind the counter, all im saying is I’ve gotten better service from two Dunkin employees compared...

While they have a wider variety of donuts available than the other Norwalk location, their customer service is lacking. Everyone walks by looking at you as you’re standing at the counter, never offering to help or see what you need. I’ve tried talking to an associate twice since this store has opened and no one acknowledges your presence. Had to abandon an order today because no one would assist after standing at the counter for the second time. Now, I have to wait to get my money back while a claim processes. I just wanted my items!! I get that it’s a new store, but why is there no one available at the counter to help customers?! Beautiful store, but fix the...

How hard is it to follow the instructions on an order? Apparently it’s very hard. Third trip to this particular Dunkin’ and they so far have failed to make any of my orders correctly. I also don’t need to be instructed on what to say when I use the drive through. Some people have trouble finding their words. I am one of them, I didn’t even finish what I was trying to say before the lady figured it out, cut me off, had me pull up to the window then instructed me on what to say. That takes a lot of nerve to do, especially when my...