McDonald's — Restaurant in Norwalk

McDonald's this is by far one of the slowest and poorly led that I have been too. We were not greeted or told we will be right with you although we're were seen. They proceeded for almost 5 mins or better milling about.

Manager or lady in manager clothes goes out to front corner of store outside. To smoke, which is a door right beside the kids play area.

At least 3 or 4 people were wearing sweat pants while working. Never ever seen employees at McDs wearing sweat pants.

When we arrived we were the only ones in line and drive through was empty. 15 mins later our order is not ready. The young man in sweats pants asked if they forgot something on our order. I was was like we have not even received our food.

Mean whiles the smoker in manager attire walks in. He says he has an issue and she proceeds to just keep walking too something with fries. She had not yet been to wash that I could see. He young man in sweat pant, says he will recalls taking my order but has no idea why they cannot find our order. We had to give him our receipt to bag our order.

The young guys although wearing sweat pants owned the mistake and could easily replace the manager. Her attire was looking worn and not really professional, although she had the manager stuff on. Tbbh her appearance as a manager and smoker breaker reflected are experience at this location.

When we left they had line around building in drive through. One truck pulled to a wait spot and multiple people waiting to have order taken or their food handed to them.

Would not stop at this location and if this was my local McD's. I would not eat there very...

Ok so here is the honest truth…. We waited awhile for our food and they forgot to hand us our happy meal. I had to call and ask for it and pull back around….

But then there was Sophia….. she walked out the first time apologized and was so sweet to us. I looked at my husband and said wow she was so pleasant even though I knew she was running ragged and I’m sure she had some people being rude to her.

Then the happy meal, she comes out again and thanked us for being so understanding. She was so apologetic and you could tell the night was about to break her.

We told her she was doing great and she has been one of the most pleasant people we have met in this industry. that honestly we understand, we owned a fast food restaurant and it sucked. We know how it can be. We know how cruel people can treat others.

She started to tear up and told her we made her night. Well actually Sophia...

the manager shouldn’t be the manager there because i called and i had to call twice because they didn’t answer and then when she did she had an attitude because i asked if the lobby was open because the lobby should’ve been open at 7 and she said that they just haven’t propped the door open because the night manager didn’t leave the key. and then had an attitude to all the other customers even the regular that walked in after me she even knew his name and still was happy still didn’t smile at all. the other girl that was there was amazing she had a smile the whole time even i don’t know her name but she was a darker girl with dark curly hair and she treated every customer like she was their friend and hadn’t seen them in forever. the manager just acted like she didn’t wanna be there it was terrible and they weren’t even busy she just had an attitude...