Dunkin' — Restaurant in Norwich

Danielle, the manager, engaged in an argument with me and my four-year-old child while we were waiting in line. She incorrectly prepared two of my drinks, attributing the error to the cashier despite my receipt accurately reflecting my order and instructions. Danielle failed to adhere to the simple instructions on the ticket and exhibited difficulty accepting responsibility for her actions. The most disappointing aspect of the situation was that Danielle engaged in a verbal argument with me, asserting her superiority in the matter. Despite my request to remain calm and request a refund, she informed me that I would need to wait 15-30 minutes to determine the possibility of a refund. This was particularly frustrating considering that I had already been in the establishment for 25 minutes, having ordered two shaken espressos and a dozen donuts. The most concerning aspect was that Danielle chose to engage in a verbal argument rather than prioritizing the satisfaction of her guests. This behavior has prompted me to discontinue patronizing the establishment and request a refund. It is imperative that managers are not under the influence of substances such as smoking, drinking, or drugs to ensure their composure and professionalism in...

I usually go to this place and order a coffee from there an usually specify that I want a decaf coffee, I went there yesterday and ordered two coffees, one decaf and a regular one and they gave me the coffees market as usual, the one regular and the one decaf, and I drank my coffee as usual thinking it was decaf, because I can't drink caffeine cause caffeine have a very bad effect in my heart and my nervous system. After I drank that coffee I began to feel the caffeine effect in my body, my heart starter to pounding very very fast and my nervous system become very altered and I did experience a very bad panic attack even feeling that I was going to die, it was a very very bad experience for me. That experience scared me a lot, because I was driving at the moment this happened to me. Unfortunately I don't know who of the people who work there made the coffee, but what I know is that I won't never ever will visit that Dunkin', or any other Dunkin' in...

Second time I got ripped off in one week. I typically don't have a problem, but it seems the crew members are highly unorganized when it comes to a surge of customers in the drive thru. First time, I was shorted 2 dollars (only got 60 cents back for a medium coffee with 5$ bill, coffee was 2.35 i believe. Rarely given a receipt without asking for one). It's petty but still. Second time I was charged for food I didn't receive (i ordered a sandwich with 3 servings of hashbrowns, total was 5 something [and they forgot the coffee I ordered as well too, but I reminded them. He forgot to add it to the order so I owed another 2.35] so in total 7 in change. I get home to see they only gave me the sandwich and coffee for 7$ without the hashbrowns...again didn't get a receipt. Overall, usually they are on point but these two incidents will stick out in my mind. Always ask for a receipt! I have learned my lesson....