Dairy Queen — Restaurant in Ohio

Subject: Disappointing Experience at Duncan Falls Dairy Queen

To whom it may concern,

I’m writing to share a very disappointing experience I had today at the Duncan Falls, Ohio Dairy Queen location.

From the start, the customer service was unpleasant. The young woman who took my order was not friendly or welcoming. After we had placed our initial order, my father went back up to add chicken tenders for my son. Not only was he questioned about not paying for a hot fudge sundae he had already paid for, but he was also asked, “Why didn’t you just get the chicken tenders before?” — which came across as rude and completely unnecessary.

This experience was absolutely unacceptable. I am a regular customer in the area, and I have always tried to support this location. However, based on today’s service, I will be choosing to dine at Lock 9 when attending local sporting events from now on.

I hope this feedback is taken seriously, and that improvements are made to ensure better customer service...

Ordered a dbl chs burger, shake, Oreo cupfection, mushrooms and a large fry. Girl forgot the hotdog so I had to reorder it once we got our ice cream. Burger was barely warm and the mushrooms were half frozen. Never did get our fries after 40+ minutes. Finally have up and left.

One person cooks and sandbags a bunch of orders. Another works the front and does their ice cream. The third does ice cream for the back and sandbags it. This way nothing is fresh and everyone sits for 10-15 minutes then a bunch go all day once, this also means orders are getting mixed together and...

Don't be in a hurry if u have somewhere to be because this dairy Queen is always busy with cars wrapped around the building into the rd. I ordered a brownie batter blizzard & a banana split both came with no lids and melted & running over the sides straight out the window no napkins. Definitely couldn't flip the blizzard upside down like their commercial shows without it running & falling out lol..the banana split was small hardly no toppings at all plus the bananas wasn't ripe enough making them hard. Overall very enjoyable experience taste...