KFC — Restaurant in Ohio

It's always been frustrating knowing that they don't value me as a customer unless I'm there 2 hours or longer before they close. Now they've stooped to false advertising. Signage reads Fried to Order" but it's just hot wings and sandwich filets and not the famous on the bone chicken at Kentucky Fried Chicken lol.

So I was unable to reply to the owners comment so I will just update my own. Showing up at a facility 60-90 minutes before closing is not showing up right before you close. Your staff advised me that they quit cooking chicken at 8 pm which is 2 hours before you close. They also advised me that they DO NOT cook chicken on the bone to order and it is only the hot wings and filets for the chicken sandwich. Therefore your signage posted (pictured below) is completely inaccurate and misleading. If a patron comes in at 6 pm when your staff decides to actually have their most popular product on the menu they are expecting their product to be fried to order based on your advertising. However, the expectations set by your staff (last batch cooked at 8 pm to sell up until close at 10) is that chicken that is up to 2 hours old is okay to sell as a "Fried to Order" product. This is misleading and false. Your signage needs to be updated on what items actually are "Fried to Order" if you are going to continue with this advertising campaign. I would also suggest as a courtesy to your customers and your staff that availability of items after 8 pm is limited. Or maybe if you only want to fully service customers until 8-8:30 pm then close at 8-8:30 pm. However, I'm guessing that you won't do either of those things because I am sure that once people are already there even though you are unwilling to provide what they are actually there to get they will settle for something else so you can still make money. Its fine that you choose to value customers that come in the last 2 hours less than a customer that comes in at other hours. However, when you are doing that and are intentionally vague/lying about what you are actually serving that is a...

Was not happy. How I was treated at the drive thru. The young man taking my order couldn't figure out that I wanted chips and cheese and 4 sides of Pico and he had to ask me the 3rd time to get the order right. Then ordered chicken cantina BURRITOS. and of course. They gave me A BOWL. I was then asked to pull around and wait. And I said NO. ITS not my fault that u are having a hard time with this order and I shouldn't have to wait any longer than I already have. He also didn't put the sauce or add any napkins or silver wear. And to add while my order was being fixed I saw him laughing and goofing off with other staff. Not once did he even apologize. So when I told him that I was going to let the manager and corporate office know how unprofessional he was. He yelled out of the drive thru window accusing me of stealing a bowl. When I gave the messed up order back to him. Sad to say I called and spoke with the manager. I asked her if she knew what happened and she said NO. As I started to explain the issue She interrupted me and said OH HE PROBABLY HIT THE WRONG BUTTON. And made a few other comments which let me know she did know what happened. However she apologized for him. But never even offered to remedy this visit for another. Which there won't be. I will drive to Waverly or into Portsmouth. PS. MANAGERS NEED TO BE MANAGERS AND NOT BE FRIENDS OR PALS WITH...

I went to this kfc on a past Sunday around noon because I had a coupon for a 12 piece meal. It took around 10 minutes to get the meal because they were so busy and the staff was flying around trying to meet the demand. When I got home the meal was still hot and fresh. As a former Chef from up north these are the kind of people I would gladly surround myself with on that Sunday. But I will have to say that even though this is not the fault of the employees the chicken is just not the same as it was back in the 60's. I remember as a youngster my family would go to the Kentucky Fried Chicken that use to be on the Scioto trail in Portsmouth to get a bucket of chicken on the way to the Scioto Breeze Drive in. At the Restaurant you could smell the chicken aroma from outside the building that would come from the building vents that smelled fantastic from the good old lard they use to use plus you could even smell the spices. The chicken skin was utterly delicious from the spices, chicken meat juicy and tender.The chicken would just fall off the bone. Col.Sander sold the company in 1964, but for years afterwards, he would regret it. In fact, Sanders would visit KFCs across the country criticizing the low quality of the food. Like I said not the fault of the kfc staff they work with what they are given by the franchise and hats off to these hard...