Super 8 by Wyndham Portsmouth — Hotel in Portsmouth

I booked two rooms side by side at Super 8 in Portsmouth Ohio for my daughters 16th birthday I even explained to them when I booked these room sI needed them together cause I was having a birthday mind you the front desk lady never corrected me nor informed me that no party's where allowed of any kind so I go to check in yesterday signed papers get in the rooms decorate have cake pizza then we went to swim when we asked for towls for the pool we was rudley told by the worker there they did not have any that previous guest and people who stay there keep stealing them and she did not have any to give us so we used the ones form the rooms so the evening goes on some friends/family stop by to drop off gifts to my daughter out my the pool room outside smoking my nieces was swimming in thr pool and the worker comes out and rudley tells me in front of 4 other guests that I was not allowed to have a Birthday party that I signed a paper when I checked in stating this and that I could have no more then 5 per room and that if I didn't take care of it they would charge my card 500 more dollars and or we would have to leave with no refund so I apologized to her for not reading the paper when I signed it and that I would have people leave when she left the other guest there that witnessed her acting like this to me stated that was uncalled for the wya she handled that and if I was you I don't believe I would ah handled that so well...I go back to the rooms and let the extra guest know they had to leave and apologized I went back to the front desk to let her know I had taken care of it and she contined to just be rude by her body language and look on her face it was like she could not stand me like lady what did I do to you so I preceedd to explain to her that the way she told me in front of other guest was unprofessional and it was embarrassing she acted like she done nothing wrong and asked me how she should have handled it then cause she came to my room and I was not there so I explained maybe ask me to come to the front desk to talk or simply have some compassion or be more polite when explaining to me " I mean this lady acted like I was there selling drugs and just tearung the hotle up ." She gets upset when I explained to her she was being rude and how I felt embarrassed by thr eay she handled that and I was trying to talk to her she then told me my whole party had to leave so at this point I'm like why do I have to leave I have done what you asked it is my daughter 16th birthday and her friends are here like how can we resolve this at this time another guest that had seen her act to me like she did outside come up to the desk and tried to reason with her saying can you say the other guest was in my room let me pay you an extra deposit something please don't ruin that little girls birthday... I then I asked to speak with a manger she told me she was the manager the other guest proceed to talk to her trying to reason with her she then got on the phine with a manger and she then told me I could stay if we paid an extra hundred I agreeed to this I have my husband on the way to give her the rest of the money who was out working when he came in he said she was on the phone with her manger telling them how we was rude to her and we had to go mind you I'm in the room telling my daughter we could stay and it was taken care of she told my husband we all had to leave or she would call the cops and we would not be getting a refund long stroy short my daughter s 16 th birthday was ruined they kept the money I worked hard for and saved to be able to do this for her birthday her crying and embarrassed in front of her friends worst experiance of my life I wish that the pool would have not beenn closed at Shawnne lodge who I originally booked with I would have not been treated like this it is way nicer and I would have gotten towls for the pool .||This was Super 8 in Portsmouth Ohio owner (Meena Patel) I did not get the employees name I was so...

The room appeared clean when we first walked in but when we started moving the night stand, chair, and other things in the room we found old food, a needle cap, a lot of trash, boxes of raisins, and broke pen tops. While I was in the shower I felt cold water dripping on me. I looked up and there was a hole(that had previously been poorly patched) So every time the person upstairs would take a shower the ceiling would leak. The WiFi is shoty. The breakfast was nasty. There was biscuits and gravy but the biscuits were dry. They put the gravy in a crockpot but it didn’t look like they cleaned it very good. There was crusty bits stuck to the sides. There was also plastic and some kind of paper in the gravy mix. The outside appearance is fine in the front but when we drove to the back the trash can was over flowing with trash. There is also a lot of pot holes throughout the parking lot they should think about getting filled. The in room coffee pot was nasty. I tried cleaning it 5 times to be exact but still after the 5th time I didn’t feel comfortable using it. We went to McDonalds every morning for breakfast because of the nasty food. We didn’t get in the pool because the water looked filthy. The staff wasn’t friendly at all. I will never stay at this place again. We was in town for work so when we get back to the hotel we want quite. Getting back to the room at 7:30pm expecting to be able to relax it was always so loud there was someone vacuuming the hallway around 8pm or so. There was constantly people running up and down the hallway at all hours of the night. The housekeepers came in everyday and “cleaned” our room while we was at work. They wouldn’t always take the trash, didn’t give new shampoo and conditioner. They would only leave lotion. They didn’t clean or wipe anything down in the room. The towels were rough and had a...

We were gifted a one night stay to this hotel in the deluxe suite for Christmas. We have 3 kids, so we we’re pretty thrilled to get a night out alone. As soon as we walked in the smell of dirty laundry and just a dirty smell in general hit us. I knew before checking in we wouldn’t be staying the night, but was hopeful the room would be better. When we got to the elevator it was piled up with wet dirty towels and the hallways to the room were dirty with trash sitting everywhere. When we walked in the room the floors were absolutely filthy, the “non smoking” room smelled like a dirty ash tray, the sheets had cigarette burns in them, the AC unit had leaked leaving rotten places on the wall. We went to this hotel to enjoy the jacuzzi and relax, but after I saw the nasty condition of the room I knew that wasn’t going to happen. We filled the tub up and turned the keys on for 10 minutes just to see what would come out of the jets and within 5 minutes of them being on there was black stuff in the water and a nasty grimy ring around the tub. The jets on the tub were loose and hanging on by a thread and the faucet itself was extremely loose. We were there less than an hour before leaving. We didn’t see bugs, but there was a super strong bug spray chemical smell upon entering the rooms. We were super disappointed about the fact that this was the first time in nearly a year that we’ve been able to spend time alone together and weren’t able to do that because of the condition of the room. This was, hands down, the nastiest place we have ever been to. DO NOT waste time or money...