Taco Bell — Restaurant in Ohio

I normally do not visit this Taco Bell location as I live closer to the one located in Genoa, but unfortunately mine closed early last night (Saturday) at 8 and I needed to feed a tile crew that was working late at my house so I drove further to this location to pick them up some food. This location's menu doesn't match up to the other location so I ended up having to order something different than what I was told by one of the tilers to get. It seemed anything I ordered was met with someone by the food prep counter giving out a heavy sigh and generally being frustrated/upset that I was ordering anything at all. Towards the end of the order I made one custom request, a Nacho Bell Grande with no tomatoes. A polite younger man took my order and I sat down to wait for everything to be made up. In the time waiting I could hear the guy that took my order repeat that the nachos were "no tomatoes". In that timeframe of waiting I had heard someone joke about "you mean extra tomatoes?" The guy called my name and I went to go get my food at the counter. I checked my bag to make sure everything was there but unfortunately I did notice they had indeed thrown a ton of tomatoes on the Nacho Bell Grande. Their lights behind the counter were now off and they were closed. Its one thing to make an honest mistake but to do so intentionally out of spite is a pretty low move. If they were indeed close to closing or closed all they had to do was politely say, "we are closed or in the process of closing for an order...

I read the bad reviews for this place but I know from experience that every restaurant have their good and bad employees and managers. Their good days and bad ones. From being responsible to just not giving a you know what!!!!Fortunately my experience here was fine the ppl were friendly and the food came out fast and hot. As for the bad reviews this place received I can honestly say that I'm with you. Everyone's experience in these places will always be different depending on who's working that day and how they are feeling but most importantly MANAGEMENT and their responsibility to keep these places up but as a customer try not to add on to whatever is going on with the person who is trying to serve us. Plus if I'm not completely satisfied with any business I usually just dont bother...

Came here this morning after my 10hr fasting.9/9/23 I stood patiently while being ignored by a younger female worker until finally she told me they were closed and I should’ve read the sign. I admit that the sign is in open view but it’s to the far left side of the counter far away from the register and menu to where I still couldn’t find the sign easily when she pointed me to it. Still in all, I shouldn’t of been ignored just because she felt I should’ve seen the sign 👎🏿👎🏿👎🏿 wasted my...