Wendy's — Restaurant in Ohio

On 01/19/2025 we went in to eat we waited 20 minutes before anyone took our order and they wasn’t even busy at all one of the employees that was off the clock was running back and fourth from the back of the restaurant with her little girl that’s probably about 4 or 5 years old the manger on the last night shift did not tell that girl to take her kid to the lobby that little girl was running past the Manager four or five times she was running around the fryer the little girl and was running around the hot grill if that little girl would have fell that baby would have got really hurt me be a mother I said something to the manger and she was rude the whole time I am a assistant Manager in Waverly and if I would let my kid run around in the back like that little girl was I wouldn’t have a job the manger didn’t want to make the mother take her daughter to the lobby in I asked for the supervisors number and she told me that she doesn’t have it working in a fast food restaurant myself. I know that they have a list of their area supervisors their GM‘s number and etc When I said something about that baby being behind the counter, the manager did not care and I told her if that baby would’ve fell and got hurt that would be on her and a liability of the restaurant because she did not make the mother take the baby out from the back until I said something in the manager that was on shift that night was rude. her name was Renee so if I was the upper manager of that restaurant, I would have a talk with her, but clearly it seems that they don’t care.that manger didn’t care about it one bit and she was rude I have never had this bad of service ever at a restaurant like I...

"I've been coming here a lot, but there's this girl at the window who always greets me with attitude. She never gives me the sauce I ask for at the speaker and is consistently rude. I believe she's the manager, which makes it even more disappointing. It's frustrating because I come here regularly, and I expect better service. Her behavior is really unprofessional and makes the whole experience unpleasant. Every time I visit, I hope for a better interaction, but it never happens. It's clear that she doesn't value customer satisfaction, and it's really starting to affect my decision to keep coming back. I hope this issue gets addressed soon, as it’s impacting my overall experience with...

Let your workers back inside, this whole business of making your employees stand outside in the brutal summer heat and take orders is barbaric. You all have an electronic sign that you're just not using anymore. It's perfectly functional, but you're forcing people to stand outside to take orders, claiming it's faster. I don't have any clue how it's faster, and frankly, I'd rather wait the whole extra minute for my food. At least then, I can see what they're putting down my order as on the screen and correct it if its wrong. I ordered a #10 and got nuggets yall. Now I just feel bad looking at your...