Hallmark Drive In — Restaurant in Old Lyme

Everytime I have ordered here, the service has been SLOW - food has been just overall okay. It’s also pricey. I have had their burgers, chicken sandwich & fries. The burgers were modest in size - similar to a McDonalds regular cheeseburger - I found them to be flavorless. Possibly frozen patties? Unfortunately well done - staff did not ask me how I wanted it cooked. Their chicken breast on a brioche bun was def better - but mine had no LTOP on it which I thought was odd. So ensure you request EVERYTHING you want on your sandwiches including condiments. There wasn’t a condiment stand anywhere in sight & staff never mentioned it. The thin fries were okay but not freshly cooked. Staff are younger, & friendly. I have not had their ice cream, shakes or sundaes. Old Lyme is not a great area for food unfortunately but I have heard great things about The Hangry Goose, Papi’s, The Old Lyme inn & Sapore. This place is just okay. It’s not bad but the food, service & prices have repeatedly been underwhelming. Reviews are meant to communicate customer experiences. This was MY PERSONAL EXPERIENCE. While I understand having younger inexperienced staff, maybe the mgmt should consider spending more time hiring capable staff & training the inexperienced staff instead of spending time online criticizing & blaming customer’s for their mistakes. Most service industry professionals would have graciously suggested the customer return to try their restaurant again. The Mgmt clearly has no idea how to run a restaurant - particularly accepting accountability for mistakes and respectfully managing...

The burgers and fries are good but not much else. They don’t season the chicken for sandwiches (grilled or crispy) in any way and it’s just bland bordering on gross and definitely not worth the high cost. Tried it a few times too many hoping it was just a one-off but each time it was just tasteless. The staff consists of all young people and you can tell when ordering at the window they aren’t really listening to your order and my last few orders were wrong. They need better training to pay attention to what people are ordering. Likely won’t go back again as my last few orders were less than stellar! It’s a shame because it’s kind of a cool place to eat on the shoreline, unlike anything else...

Came here during my vacation on the beach. Worst service I’ve ever had. Burger was PINK when I asked for it to be well done. The blonde younger waitress/ice cream server just STARED at me like I had 2 heads when asked to recook it and said “well it looks fine to me they usually have a little pink in them” I told her I don’t want any pink and It finally clocked to her to ask the cook to recook it and she comes back with just a burger and threw my fries away. When asked for my fries she said I didn’t give her fries, when indeed I handed her the whole tray and yet she stared at me and my fiancé as if we did something wrong when asking for our fries. Please teach your staff customer service...