Scooter's Coffee — Restaurant in Omaha

I can honestly say I don't remember the last time I experienced such horrid customer service. It was the worst. I grabbed a muffin and ordered the caramelicious. The lady asked what size I wanted and if I wanted whipped cream. I said, "Yes, but could you make it with oat milk?" Everything came to a stop. She threw her right hand up onto her forehead and let out a gigantic sigh. Her back was facing me.I wasn't sure if that was because of my request or something unrelated. When she turned around and came back to the counter it was clear she was annoyed by my request for oat milk. She said, "I'm gonna have to remake it so stand over there where that man is." (It was another customer waiting) I said, "Oh, you started making it already? That explains your response and your hand going up." So she remakes it with what looks like all the negative energy she could muster. She pretty much slung it over at me. I threw it away. There was no way I was consuming that drink made with that kind of energy. I didn't catch her name but she had auburn-colored sisterlocks, grumpy disposition, and a flat affect. This happened Sunday, 8/18 somewhere between 3-4pm. My...

I was at the Scooters by the American Terminal on Saturday January 28th at 2:00 PM, when I walked up to the counter the girl that was working ignored me and the 2 other people who were with me, it was very obvious she was ignoring us as we were the only people in line. When she finally came to the counter to wait on us I asked if she had almond milk or coconut milk and she very rudely informed me that they only carry soy milk. At this point I did not order anything but my niece asked for a milky way latte and the worker rolled her eyes and said she didn't know if she could make that. She then went over and looked at a paper and then said she could make it. I have never been treated so badly by an employee at scooters at the airport and I am very disappointed in the treatment...

Scooters. Eppley. Christmas Day. Flying home to Colorado. Ordered a Soy Chai with a shot of peppermint. OBVI no peppermint. I live on these in the winter. I know when something isn't right. Return to the counter with my still happy mood and Christmas hat on, asked the girl at the counter if she remembered the peppermint. She said yes. I said well maybe it's at the bottom and I need to stir it. I asked for a stir stick and she pointed me over the counter; and then offered a straw which I accepted. Stirred. Very clearly, no peppermint. Did this all in front of her, at that point if she cared, she might have said I can add some more peppermint if you'd like. I would have been happy to pay for it. Latte was mediocre at best service was a solid D....