Before you read: I’m begging you to go somewhere else, the owners read this review and instead of apologizing for my experience or being reasonable they just replied “nothing in this post is true”. After reading other reviews and seeing some similar reviews to mine, I’m convinced the good reviews are just the staff or friends of the staff boosting sales. Walked in around 11:30 on a Wednesday; maybe 3 other customers, one waiting for an order. Ordered a 3 piece tender meal with fries. Sat down to wait, and was almost immediately given my food. Service was decent, cashier was polite. Before I complain, I’ve gotta say these are the best Ben E. Keith fries I’ve ever had from a mom and pop, and as a chef i know it takes skill to accomplish that. HOWEVER: the speed of delivery is a double edged sword. Yes, I got my food almost immediately, but the chicken has definitely been sitting under a light for at least 45 minutes. The breading was like a slimy paste, not one bit of crunch anywhere and it slid off when I tried to pick it up. The chicken itself had a decent flavor, and was fairly moist, but due to the half missing breading was more like eating a boiled chicken breast with my fingers. My advice would be to slow down on dropping tenders, and keep a closer eye on throw-out timers. Like I said, the chicken itself was my only complaint, but being a fried chicken restaurant that should’ve been the best part...
Read moreDon’t eat here! Please save your money and time. Me and my husband ordered chicken from this restaurant last night while driving back to Orange Grove. We put our order in and asked what was the price of the food. The girl that we talked to said it was $40.00. So we got up to the window and asked about our order and a lady said that it would be $80.00. My husband asked why is it so much? Y’all told us it was $40.00 why is now $80.00? The lady said that she changed our order. ( who does that? You don’t change your customers orders without talking to them about it) NONE of the workers had on face mask or gloves and they didn’t have on hair nets. (They need to be reported to the health inspectors) Me and my husband looked at each other and because it was late and we were hungry and tired we went a head and bought the food. Then when we got home to eat the chicken was flavorless and under cooked, hot rolls were burnt, okra tasted like it was cooked in old grease...
Read moreBeen there multiple times always had great service. Went by yesterday they forgot my fries and then got home which is 20 miles away . To find out the chicken was raw. Called the restaurant the cashier told me that the Mgr will replace the pieces of chicken that was raw she would replace. I told her it was a box of 12 was I supposed to tear into all the pieces. I said I'm not doing that. They told me to come back which I did to get my fries and chicken again. What they did was replace the chicken that we left in there that was bloody and re-cooked the other chicken in the box. Asked for ranch didn't get that which isn't the first time they forget. The girls were talking amongst themselves about bringing the food back. Which was very unprofessional we could hear what they were saying. Needless to say I will not be going...
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