SeQuential Biofuels Station #1 — Restaurant in Oregon

I always stop here for a breakfast sandwich as I pass through. Today I purchased my meal and asked how long the wait was going to be since I was in a rush and they said a large order had just been made but completed so it shouldn't be more than 10 minutes. After receiving my ticket they said in the kitchen that another large online order was placed and my meal was now going to take up 30 minutes. I told the the staff I want my money back and that the prudent thing to do was to fill my order since it was placed first and I was in-person waiting for my meal. I was told no and given my money back. I called a manager and gave my story, which was respectfully addressed and told that actually my sandwich had been made and the employee was mistaken. I'll never go back to this place. I understand mistakes happen, but to put an online order ahead of a single order of someone who has already ordered and is sitting in person waiting is very wrong and a hungry person is an angry one. I ended up eating three hours later once I reached my destination and didn't write this review until 5 hours had passed, so this isn't just some angry rant while I'm hungry. Online orders take away from personal interactions like this that perpetuate how your business is reviewed. Props to the manager for being respectful and understanding. The only thing I could suggest is offering my meal for free next time I pass through. Either way, I won't be back, but sometimes the thought is...

2 stars for all the great products they sell and food is really good. B99 pumps really slow, they don’t bother to change the filters. I also wasn’t aware that the free oil they pickup locally to make their b99 has anything to do with global gas and oil supply. For whatever reason the b99 is more expensive than the b5

Edit: I can understand production costs going up but not doubling. It’s locally sourced used veggie oil, it should be insular from the crude oil market. I also understand that fuel is used to transport the oil but you think you probably run your own b99 and even if you bought diesel at another station, that can’t account for 100% of your production costs. If you want to say you’re not price gouging but have more than double the price y/y, can you then say that you’ve doubled your employees salaries, the price of products in your store? I just don’t buy it at all, the global oil prices are gauged and what’s to make us think your b99 isn’t being gauged as well without any numbers, cause assurance that you’re not doesn’t cut it. I like having the option to run a locally sourced, recycled fuel for my vehicles because it gives a sense of independence from the global oil markets. So much for that. I’ve looked into making my own recycled oil but you guys tap...

No longer one of my favorite places in the entire state of Oregon! 😭

Dear new owners,

For some of us, including a woman I just sat with at the picnic table outside, this has been such a welcome stop over point for years - filled with healthy snacks, delicious café, food, things like Tom's toothpaste and organic beef jerky and coffee. Kombucha on tap, good beer, good wine, yummy coffee that was free with a fill up. When I had a diesel car place I could get bio diesel. I've encouraged dozens of people to come who all loved it.

Walking in to see the same unhealthy, sodas, chips, and snacks you could get at anywhere was heartbreaking.

I hope you'll consider bringing in a team to build back even better than before... and once again serve healthy snacks, keep the beautiful green roof and sell alternative fuels.

Also, the bathroom could use a good cleaning.🫤

This place was a real point of joy for its unique place offering for many of us, in addition to being a place to buy healthy food while on road trips. It was really unique and special.

Thanks for...