Disappointing birthday dinner.
My wife brought me here all the way from Orland for a Mongolian grill birthday meal. It was our first time eating here.
The problems became apparent pretty quickly. The person building our bowl was super stingy with the ingredients. There was a large communication hurdle and we couldn't understand what she was saying. We would ask for a vegetable, in my case jalapenos, and she put in two little slices. I told her I liked it spicy and please add more. She added one more slice. I asked her to please add more she added one more slice. Everything we asked for she put in a half or less than we actually wanted.
My wife asked for one of the spicy sauces to be added to her bowl and the lady refused. We asked again for the sauce and she again said 'no you don't want that'. Like what the heck?? We wouldn't ask for it if we didn't want it.
The two couples of head of us were given enormous bowls to cook and when they were done their cooked bowls were very full. Our raw vegetables and noodles barely made it to the rim of the bowl and after cooking we were literally given a half a bowl of food to eat.
She took our bowls to the grill and one of the other cooks had to show her how to flip the meat with a spatula. Not very confidence inducing.
As we made our way to the cashier, a manager was standing next to the cashier. I told the manager that I was disappointed that we had gotten a server who didn't give us what we wanted by half and she just simply said "well the food cooks down". No kidding. But when a small bowl cooks down to a half a bowl or less, we're not getting what we paid for. The manager wasn't interested in hearing me and walked away.
The food WAS good, but the portion was comically small by the 1 person who built ours compared to every single other customers.
It was a very disappointing birthday meal that we had traveled an...
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