Kazoopy's Pizza & Grinders Oshtemo — Restaurant in Oshtemo Charter Township

I am writing about a very unfortunate experience we had this evening with Kazoopys, in the hopes that

A. Customers will learn from this experience B. This business will learn from the experience

Over the past few months we have gone to this establishment three or four times and have spent a couple hundred dollars in total. In all of the experiences we have had with restaurants this has definitely been one of the most surprising and rudest experiences ever as a customer.

We placed an order for pick up and picked up the order and took it home. When we got home, we realized we were short one whole sandwich from their order. We live 15-20 minutes away, so spending another 30-40 minutes in the car for someone else's mistake was not a possibility in this situation.

We immediately called, and upon calling about this, there was very little this establishment was willing to do.

First of all, the Manager was not willing to even come to the phone. They were too busy I heard them say in the background. They will have to call later. There are other customers they need to make food for. We did try calling and talking to said manager at least TWO times.

What about the customers that already paid for and picked up their food who’s order you messed up? They apparently could not be bothered to rectify a situation.

They were unwilling to

A. Even get on the phone to try and make a resolution happen B. Remake and deliver the item to us because we were outside of their 5 mile delivery radius C. Refund money for the order

We were appalled.

I was offered a five dollar credit for the future which was about enough to cover HALF of the cost of the sandwich they left out. I was expecting a refund for the missing item and a courtesy credit of some sort, or a willingness to drive the forgotten item to us. None of this happened. And as I stated earlier they were even unwilling to come to the phone. They said I could call back at 8 p.m. and they may talk to me about the situation. WHAT?!?!?!?!?!I should not have to wait two hours to talk to a manager about a situation they were unwilling to make right. I would rather spend my time educating others to not make the same mistake.

I did tell them that I would be writing a very comprehensive review related to this experience and hopefully others would learn of their unwillingness to do the right thing.

Their food here is not bad, but when a paying customer calls with an issue that was a KAZOOPY MISTAKE, and you are unwilling to even spend the time talking on the phone to them because you have other new customers, that is a huge red flag.

Hopefully others do not have this issue but I am guessing it is pretty common practice for how they deal with customers. I called a couple of times to try to talk to the manager immediately to try and get a suitable resolution and they would not get on the phone. Good luck everyone, hopefully you don't have to deal with similar issues, make sure you double check your order before you leave the store or before they leave the driveway, BECAUSE THEY DON'T CARE ABOUT THE...

REVIEW UPDATE!!!

Everything we've had from here has been AMAZING!!!! Quality, fresh ingredients and delicious food! Kids love it too! BEST in town for sure!!!

UPDATE:

Alright so I have to change my rating from 5 stars to 3 stars based on my last experience with Kazoopy's.

I ordered online through a third party (GrubHub). I was given a confirmation and delivery time (60-70 min). That time came and went. After another 15 min I called and I was told it was still in the oven but the next out for delivery!!! Seriously!

There was apparently a discrepancy between their times and mine bc they didn't realize they were behind. They offered me $5 off my next purchase and they had my order to me 20 min later.

While that was great and all, I am still disappointed with them. They handed me a $5 voucher that stated I needed to leave a Google review in order to get the money off. Little did they know I had already contributed to their great rating. I thought highly of this place but I believe this could've been handled better. I got my food nearly 2 hours after...

I am a HUGE Kazoopy's fan and have been since I moved back from Seattle about 15 years ago. I ate there AT LEAST once a week if not more. I loved being the person to introduce an Italian grinder to someone who had never had one and watch their face the first time they tried one. Idk how many people I converted bit ot was a source of pride. ......that has now changed. I just ordered an 8" Italian, light on the green peppers, a 2 liter of root beer and a slice of cheesecake. With delivery it's $33 An 8" grinder and a 2 liter and 1 slice of cheese cake. And that's without tipping the driver. I ALWAYS TIP. Idk who in their organization thought this was a reasonable price increase but they were smoking something large and cracked shaped. I no longer recommend them. I say...let's go get a porterhouse steak and a bottle of scotch... it's cheaper. Come on guys. We all understand price increases bit this crossed into gouging. Kazoopys was a point of pride for my home town. I still eat there but MAYBE once every...