BIGGBY COFFEE — Restaurant in Otisco Township

So I tried to use their feedback channel to handle this but was met with generic responses. I'm not one to blast a business often but I just want to understand why this is such a challenge for them to keep it convenient for their customers.

Explain to me what sense it makes to have a business model based on convenience to the customer, and by using your app for both rewards and convenience, why is it that I am not able to be served at the drive thru for my convenience. You literally can't park at the entrance unless you are handicap so you are expected to park and walk across the driveway/parking lot to just grab drinks off of a counter and walk them back.(I'll be honest here and say I passive aggressively parked next to the handicap spots where no real spot exists due to already being annoyed)

I have ordered online at this location before and never had an issue picking up at the window. Why did your employee choose to impart the burden onto the customer when I was already at the drive thru? This policy isn't listed anywhere and is illogical and the way it was handled was disrespectful. Not even an apology for making me come inside for literally no reason other than some arbitrary policy. Like what is the difference from handing me my drinks over a counter or through a window??? MAKE IT MAKE SENSE!

For what I pay for these drinks the least you can do is serve me when I am at your window. I have no issue just getting frappes at McDonald's (where you can order on an app AND use the drive through window like a reasonable person.) Third Wave coffee (who you 'replaced' in town) knew how to appreciate and treat customers. This location is missing the mark and I will be considering this interaction should I get a coffee craving...

I am only giving a one star because in order to review you have to give at least a star. I am a regular at biggby so u though u would try this one out since it's new in town. They are over pricing compared to any other biggby. Like I said i go to biggby multiple times a week and get the exact same order which comes to $8.15. I ordered this same order here and they requested almost $11. They said they charge .45 cents for light ice and also charged for flavoring in the coffee which already comes in the coffee I order. Not sure why I was getting charged for it again outside the regular price. Then after leaving and trying our coffee, mine was so bitter it was undrinkable. My husband's was so sweet it tasted like chocolate milk and not cold brew. He didn't drink his either. I'm highly disappointed. I will not go back there again. I will stick to Greenville biggby where the employees treat you like family and the coffee is...

I decided to wait to leave a review until I gave the new Belding location a second chance. I have been to many biggby coffee Locations and this one by far has some bugs to work out. Even though I have these coupons I think I'm going to give it a few months before I come back. Just seems very unorganized. I have gone inside once and now have gone through the drive-through and service has taken a very long time. And the coffee was not hot by the time I received it. They also told me I still only have 8 points, they said the same thing last time I was there. The girls are nice but it's just not worth going there to me. I'd rather go to a...