Lost Pizza Co. Oxford — Restaurant in Oxford

It has to be very difficult to run a restaurant nowadays, forecasting business volume and having the right amount of staff to meet the demand if available. I don't envy the staff not one bit. We were staying right across the parking lot from this establishment and we thought pizza and wings were the perfect end to a hectic day. We ordered online, pick up was set for 30 minutes later. We walked across at the 30 minute mark and entered a scene of chaos. Online order patrons ahead of us have been waiting for their orders for a while and eat-in patrons were leaving upset for how long it took for them to get their food. A perfect storm of more business than anticipated vs. not enough staff at hand to meet the demand. It took an additional 60 minutes to get our order, made friends while we waited, so no harm no foul, right? Well sorry to say that the wings order must have been out a lot sooner than the 2 pizzas order, they were cold, also both pizzas were undercooked and needed to go back in the oven. The food tasted great once we got everything heated and cooked to the right temperature. Not a great experience overall, we ended up eating 2 hours later than we planned, but things could have been worse, the food could have been terrible. Hope the staff got some rest, they were definitely not having a great night, I really...

Lost Pizza is usually our go to when opting for pizza, but this past Saturday we had the WORST experience with our food. I called in my order at 17:29 and was told it would 45 minutes for our order to be ready. Understandable as the place is popular. We arrived a tad bit early and decided to visit the wine place next door to shave off a couple of minutes before going to get our order. We went to pick up our order at 18:45 and was told it was not ready, but they handed us our order. As we waited, we noticed that others were placing orders and receiving their orders in a very timely manner. We continued to wait...one of the workers was complaining about a recent breakup with whomever and it seems like no adults were around to manage the place. Finally, after about a couple more minutes we went to the counter to ask about our order and still nothing. At 19:05 we received our order that was SITTING on the shelf the ENTIRE time. Thanks but no thanks! I highly recommend hiring adults as the 'kids' that are running the place are making it for a...

Our server, Darby, was new. She was honest when taking our table of 10 that it was her 2nd or 3rd shift there. Most of us have waited a table or two so no big deal. Mistakes we made but she had the BEST attitude imaginable & we LOVED having her take care of us. The other staff members that were helping her were awful. Rude and visibly disgruntled about helping the new employee. The eye rolls were not in short supply with those two. Trinity (yes I caught her name) even mumbled under her breath that we should "just pay our checks and leave" unknowingly loud enough that we heard her. Our entire table made sure we sent our generous tips to Darby's venmo so she didn't have to share them with the other little brats that ruined what would have otherwise been a just fine experience there. ATTITUDE is everything so 5 stars for sweet Darby! The other 2 "young ladies" could take a lesson or two on customer service from her. I'll request Darby as my server anytime I...