Good Fellas Pizza & Pasta — Restaurant in Pacifica

A while back, we decided to try Goodfellas Pizza. It wasn't very good. Thick chewy mushroom stems and a soggy crust. I placed a review on Yelp accordingly. Someone from Goodfellas wrote me a private message agreeing that the pizzas were not coming out well that night and he would like to make it up to me by giving me a complimentary pizza.

I responded that I would give it a try but he never responded back - empty promise. I therefore allowed my review to stand. This review is an edited version of the original.

At least year went by and we were craving pizza, Goodfellas was the only one open and we thought, hey, let's give them one more shot. (There are sadly so few good choices here in Pacifica.) We had them deliver a pizza with pesto, mushroom and artichoke hearts - NO RED SAUCE. What we got was a pizza with red sauce and no pesto, plus the other ingredients. I called them and explained what I had received and a female manager came to the phone and said she would send out another pizza that was correct. I told her the last one had taken nearly an hour, it was late and we would prefer to have them make it up to us another way. The manager told me that when I order next, the pizza would be complimentary to make up for the mistaken pizza. I even asked her how that would happen and she stated that she would put a notation in my account accessible through my telephone number. I thanked her.

Last night, I called Goodfellas to order that pizza. I was told all they could do is knock off 10%. Really? I explained what had been promised based upon what had happened last time and a manager was brought to the phone. She told me that all she was authorized to do is take 10% off otherwise she would have to call the owner/manager. After a few minutes, a man called and identified himself as the owner. He began by scolding me for using Yelp as a way to threaten and how do I think he feels hearing this, etc. I told him I thought his customer service skills were lacking. I reiterated my history (read above) with the business, essentially being owed at least one pizza but reminding him that my first experience with them was also a failure and a pizza was promised then, and then ignored after I accepted. I pointed out that on two separate occasion, Goodfellas had sold me either a bad pizza (acknowledged by him) or a completely wrong pizza, and in both circumstances, promises of a complimentary pizza were made and later denied.

At the end of the phone conversation, the owner told me he doesn't feel like honoring those promises. I used a "naughty" phrase and hung up the phone.

Bad, bad business. Poor customer service and dishonest policies. Never again Goodfellas! I'd rather order an excellent pizza and have Waiters on...

Tonight ensured that I will never ever order from them again.

1. Delivery took almost 1hr 30mins and I even called at the one hour mark and was reassured it was on it's way.

2. Usually they give a nice amount of bread for the past but this was stale and only 2 small pieces.

3. ordered bagda cala (roasted garlic) we order this a lot but tonight the container was almost empty. Also it comes with toasted bread and I asked for soft bread cause my teeth hurt and they told me they would have to charge to switch bread...seriously.

4. Ordered veggie lasagna and it's all mozerella and some mushrooms and carrots. GROSS!!! (I'm starving and preggers so I have no choice but to eat this becasue we have nothing else to eat at home)

5. The bf let me try his pasta and it was so gross I had to spit it out... wow the quality has gone down MAJORLY....what happened????

Called to ask them to bring a new order of the garlic and was told that conveniently that their manager had just walked out the door and they couldn't do anything. I then ask if they could please send me a salad and take back the lasagna and they said they couldn't do anything. Wow... thank Goodfellas... leave me starving when I'm home on bedrest and can't get out to get food. You already took my money so it's not like I can call a diffrent delivery service....

Person on the phone seemed bothered she had to work (i understand its Saturday night). Pizza came, no plates parm cheese, or even napkins... when i called back to ask she said i needed to "request" those items. Plates i get. Napkins?! I'll be ordering from somewhere else next time, where they know pizza comes with napkins. I'm staying at a hotel i don't have these at my disposal. It should be COMMON SENSE people need napkins with a pizza. And I've never ordered a pizza in my life that didn't come with parm cheese and red pepper packets. If it needs to be requested, it should be offered by your salesperson....