Subway — Restaurant in Paducah

I walked in, was greeted, asked what sandwich I want, no problem. It started getting made. The lady who loaded up the meat or protein stopped preparing my order because the toaster beeped twice. She stared down the other coworker and mimicked the toaster, loudly saying BEEP BEEP. Okay, tell the other worker to hurry up without saying it, or offering help. That’s professional. She finally went back, and finished loading my sandwich with meat. I’m next for toppings and she starts to pull bread out of the oven, grabs the Italian herb and cheese and brings up the breads “skin color”. Is that appropriate? Can she just say these things because she’s colored? It left me feeling bad for the second employee, who acted shy and abused, and I can see why. I can’t believe this is how subway thinks an employee should behave, ruining team morale, and making for a...

I have the Subway mobile rewards app and found out the hard way that this location doesn't accept mobile orders! The next problem is that they also don't accept app deals. Really?

Because of the first issue, I had to order at the counter by showing them my rewards QR code, but there's a sign at the counter saying that online deals don't apply there. Strike two.

My third issue is with the cramped conditions. There's hardly any space since the Subway and Pilot counters are too close together, and the small space in-between has a couple of merchandise racks. The physical plant here shows poor planning.

Lastly, was the wait. During the 15 minutes I waited in line, two people ahead of me...

Ordered dippers since we just wanted a quick snack, and they said they don't provide dipping sauce and that it cost extra. Didn't make sense to me since that's the advertisement it comes with a sauce, but we were charged $1.40 extra for the only sauce.

They also wouldn't make the dipper to order, they didn't allow any customization to be done whatsoever. It's not like they are pre-made items, they literally make them there alongside the sandwiches, and said they could add a few veggies, but not extra meat even though I was willing to pay extra for that.

Won't be ordering from subway anytime, especially because they don't honor in app purchases before 4pm, just like in...