Coupa Cafe - Y2E2 — Restaurant in Palo Alto

terrible experiences here recently. this location used to be good and I don’t know what happened. while I was waiting for my food, I saw one of the crepe chefs drop a cooking utensil on the floor, pick it up and continue using it — HUGE violation of health standards. I also wanted a breakfast burrito (it was on the menu) but they said they weren’t offering breakfast menu items when nowhere on the menu does it say that. they made my sandwich wrong multiple times (also the quality of the bread and other ingredients has decreased significantly??). the chai latte was WAY too sweet. they refused to give me a cup of water for free and made me wait in the long line to pay 25 cents. horrible customer service...

This is below my office, so the location is a perk. They have a variety of gluten free options, which is huge for me. It was busy, either as a function of location or good food. I wasn’t a huge fan of my vegan arepa, but then again I may have gotten unlucky, or they’re more difficult to make vegan, who knows.

My Vietnamese coffee was very good, and I trust they do other great types of lattes. I want to like this place, so I’ll try it again.

They have a funky ordering system during covid where you can’t use the register, and must order on an app/online. Pro for safety, con for your first...

Convenient due to its location, but not much else going for it. Also pretty overpriced for what it is, but often the only choice. Service is super slow, and often inconsistent. This morning, I ordered a tea with honey (it didn’t have honey in it) and a bagel with a side of cream cheese. It took fifteen minutes to get tea and a bagel, much longer than it reasonably should have, and it’s clear that Coupa is prioritizing online orders over people who are physically present. Tons of drink/food orders went out and sat on shelves for people who weren’t there while I was waiting for my small,...