Domino's Pizza — Restaurant in Pasadena

I don’t know what these people have going on in this restaurant, but they need to get it together. The first time that I ordered from this place they had my order completely wrong and I had to call and get it remade by the time I got to me it was cold and I didn’t even want it anymore.

The next time I ordered pizza from this location on my part, I put the wrong apartment number, but I called within three minutes of them saying that my order was in the oven multiple times and they did not answer by the time they answered my food had just went out for delivery. When I asked them to contact the delivery driver, they called him and he said that he had already tried to attempt to deliver the pizza and called multiple times, but I have phone records showing that he never attempted to call once. Not to mention, I was outside waiting for the pizza to arrive. In the wrong apartment number is only a few doors down from me.

This last time I ordered a pizza I asked for toppings to be split. I only wanted certain toppings on half of the pizza, which I don’t think is a hard request over half of my pizza was covered in a certain topping that everybody else didn’t eat and I was also missing toppings on my pizza. When I called to let the restaurant know, they told me to send a video and picture of the pizza so that way they could decide if the pizza needed to be remade and sent out. After sending the picture and video of the pizza I called back to the restaurant to let them know I’ve sent the footage and they tried to tell me that on their side they can see that half of the pizza has what I requested that it’s not more than half of it And then proceed to say that they can also see that the topping I mentioned that wasn’t there isn’t there but as for the other topping being all over the pizza, there’s nothing they could do about it. I got angry and I let them know that if they’re looking at the video footage that I sent them it’s on over half of the pizza not to mention a slice was already eaten by one of the kids who was just hungry and didn’t care. But for everybody else who doesn’t eat that what are they supposed to do? After going back-and-forth, they decided to remake my pizza and have it resent...

I never got my food! I ordered off the app with cash upon delivery payment option. The app tells you driver does not carry more than $20 cash, understandable. My order was $47 so I didn’t need any change because I was paying with a $50 and also give an extra $2 for to add to tip. When Ash got to my door I went to pay and because I had a $50 bill he stated he couldn’t take my payment. That their store policy is no $50’s because there is a higher chance of counterfeits. There is no mention of that on the app or Domino’s website! If you are scared of getting counterfeits then your drivers need to carry a counterfeit detector pen! I had to miss work so I could order my kids food from somewhere else because of this! This not...

I live 6hrs away in Omaha TX.. We are in town because our daughter was in a pedestrian/vehicle accident. She is at Texas childrens hospital. So I order a Pizza online before 11am.. Says order will be ready between 11:23am-11:39am. I get there to pickup the pizza at 11:30am before going to the hospital.. The guy who answers the phone tells me it's probably not ready because they had a large order come in. So stop making everyone else's food because of a large order. He went to talk to the manage and the manager says they have to finish the large order before making mine.. Seriously? What a joke of a business.. I literally ordered 1 pizza and some cheesy bread. Would have been done in no time. Not a way to run a...