One Pot — Restaurant in Penn Hills

The food has been good but the man that answers the phone seems to have a problem with women. Multiple times this man has tried to reprimand me for placing an online order stating I should have called first or got an attitude if I ask when an item would be ready. This last time, I called the store to let them know I hadn’t yet received a refund from an order a few weeks earlier, that they were not able to fulfill. He explained that he wasn’t able to complete the refund and he’d let the owner know. I asked for when I could expect the issue to be resolved and he got upset and told me that it’s the owners job to issue the refund and to just call back later to see if the refund was processed. I asked if he could actually take down my name and number and have the owner call me. He then told me not to have an attitude with him. I told him I wasn’t having an attitude, just asking for a call back. He kept talking over me and cutting me off throughout the conversation so hung up and I’m letting my bank resolve it. The food isn’t worth having to deal with emotionally unstable...

Horrible customer service he got my order wrong ask him to fix it. He got mad .i wasn’t rude about it. I’m honestly confused on why. He told me he doesn’t want my money he’s gonna throw the plate away. I just walked out. Im just confused. Wanted to try a new place. Royal Caribbean is my spot anyways. They couldn’t believe how they treated me

He responded back and he’s lying. My friend told me last week he did that to another female while he was picking up his food. But he said the food was great, so I wanted to try it. me and my friend didn’t get the same order. He wanted white rice. I wanted rice and beans. My friend wanted more oxtail than jerk . I want jerk chicken with oxtail on the side. You mixed out orders up. You put the oxtail in the big container and I didn’t want it like that. You got rude so I got rude back and walked out. I’m confused...

I had a very disappointing experience at this restaurant due to the poor customer service. I walked in and started some light conversation with one of the workers. It was clear he was Jamaican, but then he randomly claimed he was Haitian. I responded politely, but he ignored me.

When he asked where I was from, I said I’m Jamaican but grew up in the States. His response? He called me a “Jamaican faking,” which I found extremely offensive and disrespectful. He didn’t know anything about me, my background, or my story—yet felt it was okay to make assumptions and insult me.

To make things worse, he kept going back and forth with me about it, instead of focusing on offering good customer service. No customer should ever be treated that way.

I hope management sees this and takes action. Treating people with respect should be the...