Arby's — Restaurant in Pennsylvania

Not very good experience. Before ordering, i asked the cashier if the chicken ranch and classic beef were 2/$6, as their menu stated in the restaurant. The cashier confirmed they were, so i ordered one of each. I stepped aside and let my partner order. After he paid and we left the restaurant, i saw the receipt and we were charged full price for both sandwiches. $3 more than what we were supposed to be charged. That's just terrible service. If i hadn't explicitly asked her, that would have been bad given that i called after we were back on the road to confirm that they are indeed 2/$6. But the fact i asked her and she still rang it up regular price. That's TERRIBLE service!

After calling, the girl told me she could give me a refund. After i told her we're not from the area and we're already miles away. She said id have to call tomorrow to speak to the general manager.

GOOD CUSTOMER SERVICE, would have been to take down my name and number and to have the general manager contact me. After all, they're the ones who made...

Oh my goodness. I have seen some bad customer service in my day, but this evening took the prize for fast food. Girl who took our order didn't get what we were saying. Good news, they charged us for what we did get. While we were standing and watching during our 15 minute wait for two regular sandwiches, we observed: 1 customer get the wrong order of fries 1 customer having to repeat what sauces she wanted three times 2 customers who had ordered their food to go get it in a tray and have to ask for a bag; 1 who had the cashier actually bag the food, the other who had another lass just hand her the bag to do themselves And this was the same lass who tossed our bag and the counter and mutter 'in a minute' when we asked for our own sauces. Do yourself a favor. If you crave Arby's, head down 15 to Gettysburg and give that one a try. They may have remodeled the store in Dillsburg, but they seriously need to 'remodel' the staff and their lack of...

In all actuality the ratings was a 3 star. But thanks to the care and concern of the young lady at the cash register who took my order, l happily bump up my rating to a full 5 stars. Here's why: I had not been to Arbys in a long time but had been really wanting to get there to try the gyros, which were at a special 2 for $6 price. I ordered the traditional Greek choice for both, but one of them no sauce. I ate inside. To my dismay, both sandwiches had sauce. I was not happy at this time. The young lady employee said "don't worry, I'll take care of it." And she did! I got to keep both sandwiches with sauce, ( lucky for my husband), and I was presented with table service of a fresh new sandwich that was fit for a queen. It was steaming hot, stuffed with extra meat and, without sauce. It was 😋 delicious! Yum! I left there as a satisfied and repeat customer. Try it. It's good 👍 Hagerstown,...