McDonald's — Restaurant in Pennsylvania

This McDonalds has been STEADILY going downhill for some time. The last THREE times I have been there they have NOT gotten an order correct. We ALWAYS order the Big Breakfast with NO HOTCAKES, NO BISCUIT, double eggs & 3 sausage because we share our breakfast. Last time I ordered (from the app) I got ONE sausage and a single serve of eggs with a biscuit. Today, my husband went INSIDE & ordered. He HEARD the cashier call out the order to the back! He ordered the same big breakfast we always WANT. Today we got HOT CAKES, BISCUIT, single serve of eggs and 2 sausage. I have the receipt. They DID write the order as he asked for, but it's NOT what we got AGAIN. Is there ANYONE in there that checks the order BEFORE it goes out to the customer? It would take two seconds to make sure ppl get what they order. It's NOT Worth it for us to drive ALL the way back to the store either. Our previous orders were made thru the app, so again I have the receipts of what was ordered versus what we got... They really cannot keep blaming employee turn around, short staff, etc. There is a Manager there that just does NOT care enough to check some of the orders before they go out. You don't have to check EVERY ORDER. IF the line cooks see you randomly checking orders, they WILL start doing their jobs right knowing someone is checking! Also they say breakfast ends at 11:00am. My husband walked in at 10:31 & the girl had to CHECK if he could order breakfast then told him he JUST made it as they were...

Missing hotcakes from the order this morning ~ Also asked for extra scrambled eggs, but that wasn’t rung up so I understand it’s not “missing,” just a mistake. No biggie. Worked in food industry for almost 10 years now, I do understand it happens and that’s not what’s upsetting. But we live almost 25 minutes away and I am sick, so this breakfast was a treat. Called to explain that the hotcakes were missing as well as the scrambled eggs, and whoever answered the phone acted like I kicked his dog and stole his wallet. I’ve worked restaurant management, I know how it can be. We were inconvenienced and paid for food we did not receive and I was hoping for an easy resolution, like a name and info we could give to receive “free” hotcakes on next visit, or the hotcakes redone and eggs that were not charged comped since we’d have to drive 25 minutes back. Nope, the guy on the phone was highly annoyed and wanted us to pay for the eggs as if it would be coming out of his paycheck otherwise. Obviously I’m sick as stated and I won’t be coming back, at least during the day. We never have any issues when going at night, so clearly not all management is this way. Though hopefully he isn’t a manager bc his customer service skills are horrible and his attitude is even worse. Overall, frustrated and annoyed that I was spoken to as if I was just trying to pull one over on him instead of an inconvenienced customer after a simple mistake was made and could have been fixed...

Ever since this McDonald's was renovated, it's been a constant disappoint. I live 5 minutes from this restaurant and have been a customer since 2002. Since it's renovation, I have to wait for my order 90% of the time in the "reserved spot", which are always full because EVERYONE has to wait for their order. I would say 50% of the time after finally getting the order, it's incorrect. Incompetence runs rampant here. Again, this isn't a one time experience while passing through the area off the highway, I've lived in this area since 2002. Now, even though there is a large partition separating employees from customers, they have made it MANDATORY to wear a mask to be served IN THE DRIVE THROUGH. When asked they if have made an alternative serving plan for customers who CAN'T wear a mask due to medical reasons such as low lung function, they said no. They simply won't serve you. Best part? They didn't explain this new policy until AFTER the order was taken. They will no longer see a dime of my money ever again. I'll sooner drive 1 hour further out of my to Wendy's to avoid this dumper fire of...