Range and Rye — Restaurant in Pennsylvania

Here for father's day luncheon. Party of 4 Son Daughter and grandson. We were seated in the lower level. It started off great but quickly turned sour with the server. Both my son and myself ordered the R+R Open face, he got the chicken and I got the Beef short ribs. I ordered the Wagyu chili, and my grandson always gets the Nashville Hot Chicken sandwich, and finally my daughter loves the Margarita flatbread pizza. We have never had bad service here before and today was not a true depiction of our experience eating here. So what went wrong. I ordered the Wagyu chili and after I was finished the server asked me what I thought of the chili. I said the chili was excellent except the sour cream and cheese, were very cold and it filled half of my cup. The chili was now cold with half sour cream and cheese and it took away for the fantastic Wagyu chili. It was excellent. If you don't want to know the truth.... don't ask the question. She now became very cold and quiet because she took as a direct reflection on her. Unless she filled the cup it wasn't her fault. Now for the rest of the food... .It was a homerun. the open face was outstanding, we were all happy with the food. After paying the bill we were leaving and as we were climbing the steps the bartender and other server said Happy Father's and and we all exchanged goodbyes... EXCEPT OUR SERVER NEVER LOOKED UP AND SAID NOTHING. Had we had known she would take this attitude we wouldn't have left 25% tip. NOW SHE HAS LEFT A SOUR TASTE IN OUR MOUTHS. Here I am writing a very negative review. Believe me I have written a lot of reviews traveling 14 weeks per year. 90% positive. I hate writing these but if you don't know the truth about you service and it will continue on the same path. I believe the other servers knew what was going on and were very friendly upon our exit. I know 1 review on you service does nothing, but a history of bad service you will pay attention. I believe a bad egg is a bad egg. Will this prevent us from making another trip there???? NO. We love your food. You just need to know what is happening.

A concern...

Edit: We have visited Range and Rye a couple of times for business lunches since it reopened. Our guests have enjoyed their meals & drinks and we've had wonderful service. I really appreciate the improved lunch menu - it's a great place for lunches with vendors or customers now!

Everytime I go to Greystone, I'm always excited to see the delicious menu & love the atmosphere. If I had one wish to make this restaurant 5 stars, it would be step up the service to match the carefully curated food. Everytime we go, it feels a bit like the servers are working for a cheap bar & grill, not really attentive or paying attention to the details (maybe they have not been given that expectation?). We are not told what the special(s) are even though I see pictures of them on Facebook. We'll be left with a table full of dirty dishes when the main course arrives, no one clears the table (they just fit the plates of beautifully presented food in around piles of used dishes). The server is chatting it up with folks she knows, rather than checking on us to make sure our food came out ok, getting us another drink & later clearing our table to give us room or asking if we need boxes. Then the check for $100+ comes & I feel hard pressed to justify a $20 tip. The food was certainly worth the price but the service,...

DO NOT USE THIS PLACE FOR EVENTS! A few weeks ago we spent over $5,000 to host a 50th birthday party. We had a fully catered event for 60+ people. Not only did we have to request for the food to continue to be restocked when empty, but not all the food purchased was even served. 3/4 of the way through the event, the chef from the main kitchen came down to our event to see what HE COULD TAKE BACK AND USE IN THE KITCHEN. Seriously? One - we purchased the food, two - what about food safety and your restaurant guests eating food that has been outside, and touched by 60 plus people. I wish I was making this up. I have gotten in touch with the event manager, who is aware, and said the owner would be getting in touch with us. Have followed up multiple times. Still has not and we are pushing about a month since the party took place. We have thrown many wonderful events in Central PA, but this place will charge you outrageous rates, not serve all the food your purchased, take food back into their restaurant from your event to serve to guests, and when you try to get in touch, they do not respond. There are many other wonderful venues locally, do not use this one. Run.

P.S the event staff were amazing. Tipped extra on top. Loved every single one of you. Ownership and...