Harbor View at the Lake — Restaurant in Phillips

Our group was very much looking forward to a nice meal after a long day on the water. When we arrived there was one other table. All to say… there should not have been any wait. We were seated immediately by our sweet waiter, Logan. Props to you Logan for muddling through with little training or help from the rest of the team. I can only guess this was his first job and he was really trying. It took 30 minutes to get our drinks. There were 7 of us and they brought them out 2 at a time and many minutes apart. We finally went to the bar to order our wine instead of waiting any longer. The bartender was very confused as to where the appropriate bottle was and was even more confused by the drink chips that we had. The owner was sitting at the bar, clearly more interested in his cocktails than what was happening in his restaurant. We ordered our food on a Friday night - one of the kids requested the fish fry. After about 45 minutes we received 4 of the meals and an appetizer. The rest of the food did not follow until requested another 30 minutes later. One of those was the fish… on a Friday night in Wisconsin! What? By the end of the meal we took the late food to go (we should not have paid for that) and then received the bill for the full amount, including the wine that was already paid for at the bar. At that point poor Logan didn’t even know what to do. The bartender came back over and after much discussion told us she would “comp” the drinks that we already paid for! Horrible service, food was fine, but not worthy of going back. We had to request tartar sauce, never got drink refills, and I’m talking we didn’t even get water refilled. Told the manager on the way out and he seemed shocked we had a bad experience. Can I also mention we were seated indoors because the band was setting up outdoors, although they never started playing while we were there. The table was in the sun, and so unbelievably hot. Put up some blinds, add some fans. Something! Also - don’t have your kitchen staff bring out food with no teeth and looking filthy. Questionable at best. We are two mom friends that never get a break and were excited to treat our kids to a fun day. Better off cooking and doing the dishes ourself. Logan - again, props to you for not giving up. They need to give you the proper training and support you. If it hadn’t been you, there would have been no tip whatsoever. Wish you luck, and hope this new ownership can get their...

We called ahead in the morning to make a dinner reservation for 4 at 6:45pm. We arrive at 6:35 and walked out the the patio to wait for our reservation time. Our waitress came out and got us. She explained to us that we were being seated at a table for 6 because there were no other tables cleaned off and apologized that even this table.hadnt been cleaned off yet. We stated it was fine and that we weren't too fussy. Just happy to get seated. She came back to order our drinks and explained to us that the wait time would be long. When she said this we all said that was ok and put in our fish fry orders. We were wrong in not asking for how long. We assumed 20 minutes. But after an hour our waitress came back to explain that they ran out of jumbo shrimp and had to exchange our order to regular shrimp but would be giving two extra pieces of it. When we asked how long the wait would still be she stated to expect our food at 8:05. We let her know that we were then going to be out on the patio enjoying the view as we still had over 30 minutes to wait. We didn't get upset and understood that Fridays are busy. Plus we all already drove an hour plus to the place and dint really feel like trying our hand with another packed place. Our food arrived at about 8:20. When our plates were delivered I was a bit disappointed. I got the 3 piece cod with mashed potatoes and two captain and root beers. My boyfriend got the two piece cod with french fries as well as two captian and cokes. Our portions were TINY. Our friends had 2 piece cod with a baked potato and the shrimp with sweet potato fries with lemonades or water to drink. The mashed potatoes for me were amazing. Every one around me though stated their potato options fell flat. As well as the rest of their dinner. The total for just myself and my boyfriend (with a 20%tip because I don't blame wait staff for kitchen issues) was $87. For comparison, I don't need a reservation at tilted loon in tomahawk. I know I will be seated within an hour. We pay pretty much the same price but the food is way better and the two pieces of fish are the size of my head.

All of us agreed we would not come back. And would stick to our own local...

Myself, my daughter, my partner, her son, and his girlfriend have been sitting on the patio now for 20 minutes. The owner and his wife/gf/partner have been outside for 15 of the 20 minutes we've been here. We have yet to have a server come up to our table, provide menu's, ask for our drink order, or even welcome us. Based on previous reviews, I took pictures of the owner and his partner ignoring customers on the patio. More than happy to provide the pics of the owner smoking his cigar (on the patio...where we are sitting. His partner is wearing a "make a harbor view great again" hat...it should read "make harbor view management great again" because this place used to be amazing. New ownership is absolutely terrible. Edit: We were finally greeted after 35 (almost 40) minutes. When the server finally arrived, we ordered a Coca-Cola, a water, two kids white cheddar Mac & cheeses, and two alcoholic beverages. We finally received our Coca-Cola and water...seven minutes after we placed our order (which, was 100% not Coca-Cola, or remotely a coke product...tasted more like rotten RC cola.). When we reached the 45 minute mark and we haven't received anything more than N/A beverages, compounded by witnessing the owner(s) doing nothing more than smoking cigars/walking up/down the stairs bidding the neighbors "safe travels (on their boat)/speaking to each other (not conversing with any patrons), we decided to leave. We were there for just shy of an hour. Without a doubt, it was the worst (hands down, bar none) service I have ever experienced. Ever (and I am a 4+ year veteran in the service industry). To the owner(s): I had my timer running and have screenshots to prove the aforementioned accusations and [agregious] times I have quoted. I'm more than happy to provide them, upon request. Please don't attempt to pacify this comment, as you have so many other comments. But, then again, we did have a "half black" guy at our table...