Hole in the Wall Coffee Shop — Restaurant in Pike Road

I don't know how this place has all 5 stars. We own a Coffee Shop, and any time we are out of town we try to find a local Shop with great reviews to give them a try. This shop was quite a drive off the freeway but the reviews drew us there. We got 2 16oz. Drinks (that is there largest size they offer) and not only were they the MOST EXPENSIVE coffee I have had, but they were hardly drinkable. I asked for mine to be 110 degrees and it was easily over 160 and hardly had any coffee taste (maybe 1 shot of espresso). My wife ordered a dirty Chai Latte. I think they made a Chai Tea with water and added some milk to it, plus they charged an extra $2 for the shot of espresso. We don't even charge $10 for two 20oz. Lattes which comes with 3 shots of Espresso in each. Needless to say.... We were Very disappointed. Now I'm curious if this review will be deleted and that's how they keep...

They were not busy when we arrived but got busy shortly after. We ordered and got parts of our orders 20 minutes apart. I ordered a coffee that came after my food, so I couldn't enjoy it with my food. A friend ordered a muffin and waited 45+ minutes and was then told they were baking more. The runner/server never said anything about it cooking just that it was coming. She gave up and just got her money back because the rest of the table was ready to leave. Great to see a small business busy but would like to see better service and a cohesive oder come to the table. Don't expect quick service and plan to spend at least...

I used to come here all the time, needless to say that came to end when my order was made incorrectly. I left the order and requested a refund. I was advised by the worker that they were not trained on how to provide refunds. The owner called me and stated he was on vacation with his family and would have the evening worker to process the refund. I never received a refund and didn’t have any products to show for it. Will never support here again. The consistency and customer service...