Wauregan Pizza — Restaurant in Plainfield

I placed an order on slice for delivery via the shop's website. I called the shop when the order was 30 minutes past the delivery time estimated. The worker stated that it went out for delivery 5-10 minutes ago. I said okay. I understand it's a Friday night and the shop may be busy. I waited an additional 30 minutes before a Doordash driver texted me and stated the pizza shop told them that my order had been picked up already. I called them again, and they said they needed to speak to the manager. I was hung up on. Called back again, the worker said I'm gonna put you on hold. Hung up. I drove to the shop. They stated someone else picked it up and refused to refund. The younger man asked if he could make the food again. I said, if that is my only option I would except. The older man then started getting upset and speaking to the younger (not in English so I couldn't understand what was being said) and the younger turned to me and stated I would need to talk to Slice for a refund. So refund and food was off the table. I couldn't be more disappointed. So now they have lost the food, the money that will be refunded to me through Slice, and a customer for years to come....

Ordered on the advice of my neighbor. The order never arrived ...called the Door Dash Driver .. was hung up on . Called Wauregan Pizza .. absolutely no help what's so ever ..WILL NOT USE EITHER AGAIN .. Wauregan Pizza will NEVER get my business. They could have been the hero and saved the day ..Nooooo!!! instead they were to busy pointing fingers not realizing that it will hurt their business as well ..not only will I never order from them I will go out of my way to rip them to shreds every chance I get to anyone and everyone who will listen .. !!! The right thing to do would have been to make a new order and offer to have us come pick it up . It's far less expensive to make a new pizza in french fries versus...

When you were at the old building no one could beat you now that you’re relocated the food and service is awful. Tried you after you first reopened wasn’t happy with the food but gave you another chance and you failed again. Order 2 grinders tonight had to call after an hour of order being placed to find out where food was and I was told it would be another 15 mins. Needless to say having to pay 6.50 for delivery down the road and it taking an hour and 15 mins to get the food this is COMPLETELY UNSATISFACTORY.. I will never again order...