Tongue in Cheek Ice Cream - Plano — Restaurant in Plano

SO, I walked in here just now, I realized I needed to use the bathroom very badly as I looked at the menu, so I asked the nice lady working behind the counter if I could just use the bathroom first before I order, she says yes and as I'm walking out comes a lady from random office and says "NO, YOU CANNOT use the bathroom." I informed her that "it's just number 1 I'll be very quick" , and she refused and went back in her office. I go knock on her window and tell her she really needs to post a sign letting people know they must order something first before using the bathroom. She then comes out because she obviously is the type of person who needs the last word, and tells me "it is just courtesy to buy something if you're going to use the bathroom." I told her "well, if you had listened in the first place I said may I use the bathroom real quick BEFORE I ORDER. But now with the attitude and treatment there's no chance that I would order something now." Her reply? Overly sarcastic "WELL THEN BYE!" While waving me away. I only post this obviously out of anger for the treatment but I felt a definite deserving of if I could give a flat ZERO I would but I must give over 1 star, and that star belongs to the lady behind the counter. I DO now know why every single time I've been in there or passed by there there is literally...

WOW! One of the best ice cream/ gelato I've had in the area! All of their flavors are homemade and tastes very unique! Brett took care of us and greeted us and even took the time to explain what flavors they had and what options they had for GLUTEN/ DAIRY FREE. They had a good amount of options for Gluten and dairy free. I tried the chocolate and lavender honey. It was so delicious ! They even had a special deal going on 2 for $12 pint ice creams to go. At first we bought 2 pints, then after sitting down in the fun swing chairs and enjoying our ice cream we had to get back up to purchase more pints. My friend had the banana pudding and salted caramel, he fell in love with both flavors! We went back up to grab some more pints and Brett was so generous to gift us Egg Nog. The customer service and quality of ice cream is at 5 stars for me! We found our new favorite ice cream place and can't wait to come back! Highly recommend! Great for adults/ elderly/ kids. Excuse the picture it was so good I already ate...

I really love the ice cream here, and the plano location is a nice little spot so I will give 5 stars, but I have to say I really do not understand the concept of tongue and cheek. Is it supposed to be "sarcastic ice cream" or something? What does that even mean? The 3 times I've been in there, no one has been sarcastic to me, and honestly, I'm glad because that would be annoying. All over the store are posters talking about how sarcastic they are, and it seems really random. Like, I get that it's "tounge and cheek" but it would be like if I opened up a resturaunt called "Jealousy Burger" and I put posters everywhere talking about how jealous and spiteful the owner and employees were. You might think, "ok, but what does that have to do with hamburgers?" Anyways, I hope the business is successful because they have an excellent product, but I wish the theme was a little more...