Name: Biggby Coffee
Telephone: +1 574-540-2064
Price range: $
Rating: 4.5

I went here with my grandma today and we had a very poor customer service experience. I ordered a large frozen cookies and cream with 2 shots of espresso and we each ordered a lemon muffin. When we get to the window she says the total is 17 something. We gave her 20 and we didn’t ask for the change. She gives us 2 large drinks and no muffins, when we point out that hey, we ordered one drink and two muffins she said oh we don’t have any lemon muffins. That would have been nice to know at the drive through where you actually place the order. Then she said sorry. That’s literally it. No offer of refunding the drink we didn’t order, no asking if we would like something instead of the lemon muffins. Literally nothing but a sorry. Usually when a service worker makes a mistake and gives you something you didn’t order they offer a refund and when you ask for something they don’t have in stock they ask if you’d like something different. My grandma is way too nice so she didn’t ask for the money back for the drink that she didn’t drink. But she shouldn’t have had to. They should have offered. If this is the level of customer service I can expect at biggby coffee I can confidently say that I will not be...

I came through the drive thru today ordered a blue razz mocktail unaware that there was coconut flavoring in it and when I asked if I could get a different flavor of drink or a refund I was told that they were not able to do that for me I had to beg them to either change my drink out not to mention the staff was looking at me like I was stupid or something but it wasn’t my fault that they didn’t have all the ingredients on the menu of they’re drinks terrible service dumped my cup out on the side of my car only for them to tell me I couldn’t do that cause they would have to clean it mind you it’s like 80 degrees whatever I poured out already melted will not be coming here around this time again staffing...

Biggby coffee so when this location opened I had an amazing experience. After a while the bagels weren’t even warmed up like they waved it over an unplugged toaster and called it good. I wrote a review and the owners reached out and let me know that they had fixed this and asked if I would come back and try them again. I was back this morning and not only did they actually fix it but made them the best bagel sandwiches I have had anywhere. These guys really do care about ever one of...