I went here with my grandma today and we had a very poor customer service experience. I ordered a large frozen cookies and cream with 2 shots of espresso and we each ordered a lemon muffin. When we get to the window she says the total is 17 something. We gave her 20 and we didnât ask for the change. She gives us 2 large drinks and no muffins, when we point out that hey, we ordered one drink and two muffins she said oh we donât have any lemon muffins. That would have been nice to know at the drive through where you actually place the order. Then she said sorry. Thatâs literally it. No offer of refunding the drink we didnât order, no asking if we would like something instead of the lemon muffins. Literally nothing but a sorry. Usually when a service worker makes a mistake and gives you something you didnât order they offer a refund and when you ask for something they donât have in stock they ask if youâd like something different. My grandma is way too nice so she didnât ask for the money back for the drink that she didnât drink. But she shouldnât have had to. They should have offered. If this is the level of customer service I can expect at biggby coffee I can confidently say that I will not be...
   Read moreI came through the drive thru today ordered a blue razz mocktail unaware that there was coconut flavoring in it and when I asked if I could get a different flavor of drink or a refund I was told that they were not able to do that for me I had to beg them to either change my drink out not to mention the staff was looking at me like I was stupid or something but it wasnât my fault that they didnât have all the ingredients on the menu of theyâre drinks terrible service dumped my cup out on the side of my car only for them to tell me I couldnât do that cause they would have to clean it mind you itâs like 80 degrees whatever I poured out already melted will not be coming here around this time again staffing...
   Read moreBiggby coffee so when this location opened I had an amazing experience. After a while the bagels werenât even warmed up like they waved it over an unplugged toaster and called it good. I wrote a review and the owners reached out and let me know that they had fixed this and asked if I would come back and try them again. I was back this morning and not only did they actually fix it but made them the best bagel sandwiches I have had anywhere. These guys really do care about ever one of...
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