Sugar Rush Cafe — Restaurant in Pomona

I am in complete SHOCK!! To my core in complete disgust & I cannot believe Tesla recommended (not their fault) eat here while I wait for my car. Ordered using my fingers: 3 eggs, green chili, & avocado. They included what they had as menu item that included pork. After 2 regretful bites, I realize & call female over. She would NOT listen to my concern - left my table & pointed at older gentleman who took order. I waited patiently for 10 min !! drinking my coffee as I watch the couple ignore me. Then I call for the lady & owner (guy who took my order) brings menu process to yell & say that’s the menu. Not once did he apologize. Not once did he offer to fix. He was NOT listening only yelling at me on how I ordered that meal on menu. And it’s my fault. I explained I don’t eat pork sir why would I put three fingers up saying only 3 items? Eggs, avocado & green chili No apology. No fixes. Bill was $32 & I paid $35 & left. They were talking about me in their language - beyond rude!

I am appalled.

I wish restaurants had departments overseeing customer service because this place would win hands down!

Tesla - pls I beg you to stop referring your dedicated die hard customers to this place since your customer service reputation is not reputable nor defined by cafe action.

I have informed Tesla who will stop referring & thank god they are moving so as an india Hindi - karma is in the air. I hope this cafe learns a lesson to be kind! I hope this cafe learns people in general are good people - I had no intention to rip off or eat free meal or not pay. I ate under 25%. Paid 100% plus tip. Because I dont play revenge games. Please take this advice & soften your approach instead of judging & assuming. Maybe if I had walked in with my scrubs or fancier clothes, I would have been treated with kindness? Or was it my skin or my race? I have NO idea. All I ask is be a kind human to others esp your customers. I’m disappointed to my core that our world must deal with such disrespect & I hope no one else endures the screaming & shouting as a paid customer!

See picture - i zoomed out to share whorl view wish had down video & recorded their anger with me. i I barely took 2 bites & saw all the bacon coming out from rooftop of inside of egg. I wanted to throw up after realizing bacon. Btw I had hot sauce added so that didn’t help not seeing the red bits but to my point - absolutely NEVER RETURNING!

If you believe in humanity & kindness, spend your hard earned money elsewhere. I would have paid double had they simply said anything to show compassion, something to take accountability as business persons. And...

Looking for a nearby breakfast/brunch place, we ran across this great find. It's located at the end of an industrial park -- visible from the street (and with a driveway right by it), but not in a neighborhood you'd expect.

FOOD - This is basic breakfast/brunch/lunch fare. Various omelettes and eggs and french toast and battered products, but also sandwiches and burgers, etc.

I ordered a green chili omelette. Back in Colorado this would be brimming with green chilis and maybe a green chili sauce over it. Not here, where the chilis were just another ingredient alongside the mushrooms. Still, very tasty. The accompanying patty of hash browns were undistinguished but perfectly cooked. The salt/pepper and chili sauce at the table more than filled in the gaps.

My wife had eggs, bacon, and french toast. She's very picky with her scrambled eggs, and deemed these perfect. The cinnamon bread french toast was small (as cinnamon bread is) but very good.

Prices felt a scosh high ($13-14 for the breakfast entrees), but not outrageously so.

Overall, nothing spectacular about the food, but very well prepared.

DRINK - They are very much an Intelligentsia coffee place, which didn't mean anything to me, but apparently does to aficionados. At any rate, it was quite good, though made to order and not refilled. Various sugars offered (in packets).

SERVICE - The couple who run the place were fast and efficient. We were seated quickly (the crowds at 11:30a on a Sunday were not great), offered a chance to order multiple times, and served quickly. Language (esp. with masks) was a little difficult, but by no means a serious problem.

AMBIANCE - Though kind of looking like a hole in the wall sort of place from the outside, esp. given the setting, the inside is well lit, nicely decorated, and spotlessly clean. I might have wanted the a/c on a little less, as it cooled off my food quickly, but given the already-climbing temps outside, it beat the reverse.

While pictures seem to indicate tent space set up for outdoor dining during the pandemic, that was not the case while we visited. Tables were well spaced, though, and the staff were continuously wearing masks.

OVERALL - Not a "any time I'm visiting Southern California I must make it back here!" kind of location, but a solid destination for brunch for anyone in the vicinity. If we stay again at the hotel we're at, we'll definitely visit again; heck, we still might on this trip.

Good food, good service,...

The customer service is 100% gold so polite happy nice and very very attentive my experience here made me not want to leave all the smiles and watiers fussing over you made me and my daughter feel so special wanted and like we made new friends can't wait to go back at first I was confused it looks like an truck stop for poorly made sandwiches but boy was I work whole in the wall shook me it's so clean super cute well decorated your close to your neighbor but not touching or cramp it's a very cozy upscale restaurant not diner its a full menu restaurant the price is extremely affordable the omelets toast and tuna melt will send your taste buds to heaven every bite is very savory the beautiful Presentation of the coffee add a little sugar of course so creamy so good. I definitely be back just for the coffee alone and the friendly serviceand I can't wait to tell my friends and family about this amazing place don't think about it run to it order any thing you will not be disappointed heads up you can not get a side of pancakes there a full comb kinda restaurant so it's definitely a reason to go back please tip they deserve it . The photos don't serve justice you have to taste it great...