Dunkin' — Restaurant in Port Saint Lucie

I’m writing to express my deep concern and disappointment following an upsetting experience at this Dunkin’ Donuts location on June 18, 2025.

I placed a drive-thru order totaling $15.78, paid by card, and proceeded to the window. I was initially greeted by a polite young man who provided part of my order. While waiting for the remainder, I complimented his chain and asked to take a photo of it, which he agreed to.

However, another individual behind the counter, who appeared to be a manager or part of the store leadership, made a sarcastic remark to the employee about the drive-thru timer reaching 10 minutes. He suggested that if the employee wanted to keep talking to me, he should take a break. The comment was unnecessary and inappropriate, especially since I was still waiting on my order.

When I addressed the comment and suggested the conversation be handled after I left, the man became defensive and informed me that it was “none of my business” and that he "didn't work for Dunkin’." His tone quickly became unprofessional. I calmly requested a refund due to the uncomfortable and escalating interaction.

The young man who had originally helped me attempted to process the refund but explained that the store had not handled one before and he needed assistance. Throughout this, the other man continued to be dismissive—repeatedly closing the drive-thru window in my face and refusing to give his name or title. He also instructed the staff not to speak to me.

Eventually, after asking again for his name and role so I could file a complaint with Dunkin’ corporate, he told me to “Google it.” Shortly afterward, he appeared outside near my vehicle and, when I asked for his name again, he threatened to call the police if I didn’t leave—even though I had done nothing wrong. He also took a photo of my license plate.

A few minutes later, another Dunkin’ employee arrived. I asked her for the man’s name, and she quietly informed me his name was Steve. When I again asked for his title, he told her not to speak to me. I left, recognizing I would not get any resolution on-site.

Shockingly, within about five minutes of leaving, I received a call from the St. Lucie Police Department informing me that I had been trespassed from this location. I’ve been a customer at this Dunkin’ since 2018, and I was both surprised and disturbed by how quickly and aggressively the situation escalated. I was later informed that “Steve” is affiliated with the management company that owns multiple businesses in the area, including other Dunkin' locations.

This entire experience left me feeling disrespected, humiliated, and potentially discriminated against. I am a Black customer who did not raise my voice or act aggressively in any way. Meanwhile, the individual in question—who is white—was able to intimidate employees and make decisions about my presence without any accountability or transparency. The staff appeared more fearful of him than interested in resolving my concerns.

Additionally, I was not provided a full refund at the time and had to dispute the charge through Cash App. Thankfully, I have since received the refund.

I sincerely hope that this review is taken seriously by Dunkin’ leadership and by the management company involved. Customers deserve to be treated with respect, regardless of race or background. No one should be made to feel targeted or powerless while simply trying to order food and resolve an issue...

Not happy with this location. I ordered a sausage/egg/cheese sandwich but I received bacon/egg/cheese sandwich instead. Also ordered 2 snowflake Xmas donuts, only received 1.. ordered 25 chocolate munchkins, received 1/2 chocolate and 1/2 glazed. After paying, the lady handed me everything, I noticed we were short 1 coffee. I see the coffee sitting inside. I asked for it and the lady wanted more money. Apparently they made the coffee but didn’t ring me up for it. Why not tell me at the window they forgot to ring up the coffee? I would have understood if they had to edit my order and give me a new total. Seems ridiculous to pay twice.

I don’t blame the untrained drive thru cashier, I get it, she doesn’t care if I get the correct sandwich or the correct donuts or hell, even the right total for that matter. I blame the owner and management. I blame them for not having proper training for their employees. I blame them for not having quality procedures to ensure 100% accuracy for every order. I’ll never know if they care that they lost my business. I’ll never know if they’ll install quality procedures. I’ll never know if they will adequately train their employees. I do know they will have at least one less car in the drive thru. Maybe this will give them just enough time for training and quality checks. I’ll be...

On Christmas moening.As me and wife were in line i went to grab cigs, i here comotion and start heading toward the dougnuts part of store i see an employee jumping the couther and trying ro go outside to fight with my wife. I could hear what was bwimg said while buying cigs and thw lady ( i use that term loosly with her) asked why are you smiling at me? Wife replied bc its Christmas amd you have an attitude. The employee proceed to come from behind the counter and challenge my wife to a fight. My mom has lived down the road from this store for 15 years and i have never witnessed such a horrible act in public bc someone was happy and smilling and i guess im others thats and insult. I cant believe people like that are employed there. I usually dont reveiw anyrhing . but when i have to physically stop a employee from trying to fight my fight is a disgusting to dunking...