Dunkin' — Restaurant in Portland

Appalled. Usually the people arr amazing. The ladies are always so friendly. Today I placed an On the Go order. I was asked to come back in 20 min. I waited 30 and returned. I was asked to wait an additional 20 min while they finished up. I explained I have to return to work as this order was for them. I understand the power returned 45 mins ago, but almost an hour after the power returns you are still giving me excuses. I was very polite and went to work. The sandwich was burnt and hard as a brink. I go to this location. Multiple times a day and very disappointed with the lack of understanding for the situation. This order was 2 coffees one was black and 2 sandwiches. Also yo rub salt on the wound, he was serving other customers, the man said I could wait at the window for the addition 20 min and when I stated "I'm sure they have to work also" he said "it's just coffee it's fine." I think the look of shock on mu face said it all. Are you kidding me? I am completely disgusted by the actions at this store today. He seemed like a supervisor buy that can't be so as his customer service skills were close to none. I wasn't even...

Unfortunately online says open till 4pm on Sunday and the door cling says 6pm . It’s important to update these things , Although there were staff inside and saw me and 4 others in drive through , one even came to the door and turned around and walked away when I was taking a photo of the window cling hours , you could at least say ‘hey we are closed’ OR SOMETHING , ANYTHING ! Being understaffed, or sick is one thing but that’s just poor customer service. Or maybe like the rest of similar businesses...

I've been to this location long before it became a Dunkin. Decent place, staff typically are polite( as everyone has an off day.) I cannot help but notice they tend to go through staff quicker than other locations I've visited. Upper management is often hard to contact (Professional reasons.) But over all they typically don't screw up my coffee order in comparison to other locations. one pump swirl means one...