Grafik Coffee Co. Roastery & Café — Restaurant in Portsmouth

I’m updating my old 5-star review to 1-star after a very disturbing experience with the owner, Josh.

This past weekend I placed an online order. Before I could even pick it up, Josh personally called my cellphone to tell me he was refusing me food service (though he’d still sell me coffee). When I asked why, he said it was because of a negative review I supposedly left. That wasn’t true — my only review had been a positive 5-star one for about a year. Unbeknownst to me, It turns out a family member had left a critical review earlier this year. Instead of addressing that professionally, Josh retaliated against me.

For context: I’ve been a near-daily customer since they opened. I’ve received soggy bagels, underbaked scones, and lattes missing espresso, yet I never once complained or demanded refunds. I kept coming back, hoping to support a local business and the hardworking staff. But instead of valuing that loyalty, the owner tracked down a family review and chose to punish me.

This raises real concerns:

Retaliation – If you or your family leave a critical review, expect to be denied service.

Privacy – It was disconcerting to realize the owner tracks online activity in this way. Combined with the fact that their app contains personal and financial information, the experience left me feeling uneasy and unsafe as a customer.

Value – They charge more than Starbucks, Custom House, or Dunkin’ for the same items, yet quality is inconsistent and sometimes sub-par. Premium price doesn't always mean a premium experience/product here.

Had the owner simply spoken to me respectfully in person, I would have tried to clear things up with him/my family. Instead, he chose the most petty and unprofessional route possible.

The staff are friendly, and I cannot say enough good things about them on a personal level, but I can no longer support a business where the ownership acts this way. This has been the strangest and most disappointing restaurant experience I’ve ever had.

While I appreciate the owner’s polished reply, it avoids the real issue. Refusing service over someone else’s review isn’t about “positivity” — it’s retaliation. Labeling honest feedback as “negativity” is a thin-skinned way to dodge accountability. I was a regular customer who overlooked countless mistakes without complaint, but instead of owning inconsistent service, the response shifts blame onto me. Calling yourself a family business may sound good online, but it doesn’t excuse unprofessional conduct. And you’re right — a place that retaliates against customers isn’t the right fit for me, or for anyone who expects respect and...

This coffee shop is a true gem in Portsmouth. They roast their own beans and offer quality coffee and food. I’ve come twice, the first was on opening day and it was a bit clunky but the potential was evident. I came back during the week and was pleased to find more of a coffee shop cozy atmosphere where you can work or catch up with friends. Service was much friendlier opening day vs. the slower day. But might be from a crazy week. My iced latte was delicious both times, it even has milk froth added to the top, a nice gourmet touch. This cafe seems like a perfect spot to bring your family as they have a play area and welcome families. Drinks take longer to prepare here vs. a Starbucks so be sure to allot some extra time, especially on the weekend. Looking forward to seeing them grow and flourish as...

Finally a coffee place in Portsmouth that doesn’t make an overly sweet and scalding latte. My wife and I ordered a hot and an iced latte, both were delicious and perfectly made. The iced latte (maple cinnamon special) with oat milk was creamy, no too sweet and tasted amazing. The hot latte (almolatte special) was the perfect temperature and tasted amazing as well. They make their own syrup and roast their own beans. We also got a breakfast sandwich with egg avocado and Gouda cheese. I love the honey aioli it comes with and the variety of cheese options. There is clearly an effort to produce a unique and quality product. An alternative to meat on the breakfast sandwiches would be great but I’m happy with the avocado. Very happy this place opened and I’ll be...