Carl’s Jr. — Restaurant in Poway

I really stopped in to use the restroom. However, I felt obligated to purchase something before I requested the code for the door. Personally, I do not believe they should lock the door. This is an industrial area, and this is not an area of homeless people. A customer should not have to ask for a code to use the bathroom. I would even say, even if not a customer, but they are stopping to use the restroom, they also should be allowed. I am only one inside, I ask for code after I made my order. Female with headset is talking with drivethrou and me I guess at same time so I am not clear when she is talking to me or them..she is also talking as she is walking away, again I am not clear who she is talking to or if she even hears me...as I do not believe I have her attention. As she gives me recipe and says something again, I am assuming it is my order number for my food i am waiting for...I again say....the code for the bathroom please. She is a bit irate then saying, I told you already...0130...but I was not clear she was speaking to me...no eye contact..always moving around talking...(mostly to drivethru, I presume. She never looks at me and says..the code for the bathroom is....."0130". For the place to be complete empty, it seems when she is ready to take my order, that she can focus on me..not multi-task with me and drivetgru at same time. Very frustrating to not have the attention when it is my turn. I ordered a double cheeseburger as it is simple and quick. This used to be a low cost item...remember when they where .99 cents, then recall it being 2 dollars something...it is $4.59. This tiny thing with ketchup pickle and one string onion is not worth it anymore. Fast food was amazing great option when it was quick, and cheap...it is no longer quick, and most definitely no longer cheap. Bathroom: For a locked bathroom, it does not smell good and it is clear that it is not cleaned daily. Please keep the bathroom clean for the customer! Please post a sign that you cannot take bills larger than $20.00, so we know before we pull larger bills. I am being generous with...

Date & Time: September 30, 2025 — 11:15 PM

Review: The drive-through staff at this time repeatedly gives customers the wrong items or leaves things out, and today was no exception. Multiple times I’ve received something completely different from what I ordered. Today, I asked for ketchup and buffalo sauce — she initially gave only buffalo and ignored me, even though she clearly knew what I wanted. When I stayed at the drive-through to wait for the missing item, she didn’t ask what I needed, she simply grabbed it and handed it over, proving she knew exactly what was missing. This isn’t forgetfulness; it’s intentional, careless, and unprofessional. Customers come here to get what they order, not to deal with repeated,...

Honestly this is the best Carl's Jr. Ive EVER been to!! There is one a bit closer to my home but if I know this one is open I'll definitely drive a bit farther! These people not only get your order correct, they sincerely go beyond in their customer service! They ALL deserve a raise!!! Even the managers are sweet!! If you want good service and nice people to serve you, go here!! Btw, they don't serve something I know they have the ingredients for, and the young man and his manager talked, he came back and surprised me telling me they'd make it for me!! Soooo freakin...