This place has the makings of a great place. Good location. Great setup for Sports enthusiasts with comfortable seating.
Hopefully they can iron out the kinks soon as our experience was atrocious putting it mildly.
First, we were given 2 different menus, one with much less selection than the other. Apparently one was an older one as we were told âthey change the menu all the timeâ.
We ordered the brussels sprouts and the Sundevil eggs as appetizers. The Brussel sprouts came out under cooked and under seasoned with minimal balsamic drizzle. The server overheard us discussing them, and promptly took them back to have them remade. The sun devil eggs were average at best, nothing spectacular there. Upon arrival of the freshly made brussels sprouts, this time done by the kitchen manager, The seasoning was better but the brussels sprouts were still underwhelming. I literally had two bites of them and never touched him again.
For our entrĂ©es we ordered two kids chicken strip mealâs with fries, Carne Asada tacos and the Italian sandwich with fries.
The kids meals came out fine. The Carne Asada came out and was clearly not Carne Asada. A gentleman came from the back with the same plate stating it was their Carne Asada however working in the restaurant industry that is not the correct meat to be used for Carne Asada itâs typically a flank steak or something close to it which was not what we were served. They claimed itâs because itâs so tender thatâs how they chop it up however the appropriate meat for Carne Asada does not shred in that fashion.
We were offered to send the tacos back so we did and ordered the barbecue pizza. After quite some time we received the pizza and it was decent. Regarding the Italian sandwich the sandwich was actually pretty tasty however I ordered fries and received onion rings. Once we told the server of this she promptly brought out fresh made french fries that were also very overcooked. They were not the same texture or even close to as good as the fries they served the children.
There was an older gentleman walking around who kept saying he was the owner, he was sitting at a table with several what appeared to be managers. Across the restaurant there was more family to which the people were communicating back-and-forth with us sitting in the middle of all of this and grandchildren running around the restaurant. The grandchildren running around was very cute the restaurant wasnât busy at the time however started to get a bit busier as we continued to wait for our food to either be correct or taste somewhat palatable.
It appeared as if there was only one server and at no time did I see any of the several staffers get up or offer any kind of assistance to anyone really to help out other than the owner shouting across the room to see if a particular table had been helped.
I was absolutely dumbfounded that at no time with so much leadership in the building did anyone ask any of the tables any questions regarding their experience especially in a supposedly new budding restaurant.
At the minimum if I had as many errors as we did at the table I was sitting at, I wouldâve expected someone to come up and at least acknowledge the fact that we had been there twice as long as we shouldâve been with two young children with us due to the errors of the establishment.
We were charged for everything with the exception of the two items we sent back however the brussels sprout were still untouched and due to the copious amount of errors I wouldâve at the minimum expected some sort of discount or at least acknowledgment of what had occurred.
As we were exiting this most unpleasurable experience the owner sitting in a seat full of staff shouted âhey how was that barbecue pizza?â To which the response was âit was okayâ. No further questions seemingly no real care for anyoneâs true opinion. I donât recall the last time Iâve spent over $70 in a restaurant and walked out so disappointed. We...
   Read moreWe've been here 4 times since it has opened. We keep going back to see if they work out the kinks, but nothing has changed. It seems the only requirement to work there is that you have absolutely no experience at all. It is always pretty empty when we go. We never have to wait for a table, but we have to wait a long time for a server to come. You have to request a menu, which is on plain white paper and is wrinkled and very worn.
Our first time there, it took 15 minute to have our server come, another 5 minutes to get menus, another 15 minutes until water came then an hour before food arrived. In an almost empty restaurant.
We went back later for their "Wine Wednesday" promotion that the server knew nothing about and had to get the manager. The manager came out and explained the details of wine Wednesday, then we showed him what the advertisements said about Wine Wednesday. He didn't know either. For Wine Wednesday, they also had a loud band playing. Not quite the vibe for a Wine night and we had to yell at each other because it was so loud. More long waits and messed up order.
They started Happy Hour last week. We went on Friday, a few days after they started happy hour. Our server didn't know anything about it. We ordered drinks and apps on the happy hour list. We got most of the food we ordered. Most of the happy hours deals were on the bill, but a lot were charged at full price.
Management continues to add promotions like Wine Wednesday, Trivia, music, and happy hour to get customers in when they really need to focus on service. Until then, it's not...
   Read moreI have to say this place is headed in the wrong direction! It has so much potential to be awesome though. I came here a year ago and loved it.
This time, I came in with an hour time frame. It wasnât packed, I walked up to the desk and the hostess was sitting down in a chair talking to another employee and never looked at me. I had to interrupt them to ask if I was where I needed to be to be seated. Once they finished their convo she got up and with no smile or kindness seated me.
I saw the manager busing tables and called him over about the experience. Because again this place has so much potential to be great!
I had a great waitress and ordered their bacon burger with grilled onions and an Ultra, they were out Of that beer. I picked two others and they were out of those too. On a Saturday night! :(
The burger came with no bacon or grilled onions, I ate it - didnât want to be one of those people to send it back and didnât really have time for it (next game starts in an hour). The manager asked how the food was and I let him know what the burger was missing and he apologized and walked away. He had a tendency to call me cutie or sweetie canât remember but didnât really care for it :(.
I left a 20% tip because none of this was the waitresses fault. But what a...
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