Marco's Pizza

I ordered at 5:59pm for delivery on Saturday 4/6/2024 and never received my food. Two hours had passed at this point after waiting. I call the store and the phone rang for a long time before someone finally answered. The young lady explained to me the delivery driver was not able to communicate with me when he called. I spoke very clear and he should have been able to understand me since he asked me where my house was and that he was on the way to my house. Then I was told my order would be redelivered in the next 15 minutes. The time was now 8:00pm. The order finally arrived at 9:00pm through DoorDash after it was supposed to be delivered by the stores driver. Ive ordered from this store in the past and never had issues with delivery. The driver always found my house. This particular driver didn’t want to do their job. I’ve worked in food service for 10 years and even was a General Manager and Ive never gave this type of customer service. Nor my staff. Whoever was the manager on duty should have sent fresh food and/ or offered a reimbursement on the order. Please do better.