Kitty Kisses Cat Café - Tickets Required — Restaurant in Reno

If you are a family and looking to adopt DO NOT GO HERE! You will be disappointed. This review is not about being charged extra or being told your child misbehaved. This is about their ageism against children. Back story: We visited the café in 2023, then known as Enchanted Cat Café, after I went through 2 years of chemo therapy and fighting breast cancer. I grew up with cats and as an adult own two until their passing at 17 and 18 years old. After my battle with cancer, I was looking for a support pet to help me through my emotions. That is when we visited the Cat Café. We fell in love with a bonded pair, Claire (1 year old) and Gorgonzola (name changed to Kevin, 5 month old). My children were 9 and just turned 3. There was no issues whatsoever for us to adopt them. Within a week, we were approved and brought them home about a month and half later due to ring worm. January, 2025, Kevin passed away suddenly. He had an enlarged heart and it stopped. This was absolutely devastating to my family. Claire has struggled not knowing where her buddy is and wonders the house meowing. Which she did not do before. We have all felt the void that Kevin left. March 9, 2025, we decided to visit the cat café, now Kitty Kisses, because we had such a great experience the first time. My children are now, will be next month, 12 and 5. Again, we fell in love with a pair brothers, 3.5 months old. When I was talking with the lovely older lady that works there and is like a guide around all the cats, she remembered me and my family. My children were well behaved and gentle with all the cats. We put in an application for the little brothers. A week went by and we didn't hear anything. I emailed asking for the status to just be told we were denied. We did not meet the qualifications. I asked if they could elaborate and why. They responded just saying they terminated their partnership with Precious Paws Society whom we adopted from previously. I replied asking, again, what qualifications we did not meet. I have yet to receive a response. The only qualification our family wouldn't meet is that my son is under the age of 10. According to their policy, they won't adopt kittens to families that have children under 10. Which is outrageously high of an age cap. That is child in 4th to 6th grade. Not only do they have this policy, but there are several against children. Kitty Kisses has a clear age discrimination, judgmental and flat out seems like they do not like children. They have plenty of people that visit and adopt, so this post isn't going to hurt them much, but save your children from being hurt by them and their overly stringent policies.

Edit in response to whoever that person is: My review is deter families from going at all. There are clearly other reviews regarding the way you and the rescue partner treat families. Your responses to them do not make it better for you. You must have misread what I said, because no where did I say someone under 21 was attempting to adopt. I said families with children under 10. I went through with the application because the lovely lady that guided us encouraged me to. Have a word with your staff. The definition of age discrimination is exactly what you and your rescue partner are doing. Also, maybe do a better health check on your kittens and cats. From what I heard from the mouth of your employee, 3 other adopted kittens from Kevin's litter died as well. I'm sure it was very sad for those other families as well. I'm not sorry you do not like what I and many others have to say about your establishment and...

We originally had a very good experience and shared super positive things on Google and social media. I even had people in the Reno/Tahoe area reach out about adopting from this cafe and rescue and I gave them a rave review about our experience here. However, a few hours after our visit we noticed an extra charge to our bank account. We were charged an additional $10.00 for apparently breaking the rules. When I asked what rules were broken, I did not get a response. We were extremely respectful and honestly this is just kind of ridiculous. We cannot think of anything that we did that warrants an extra fee. I love cats and I just suffered a miscarriage not even 2 weeks ago. My husband did this for me to get me out of the house and feeling better. Its not about the money but the deception. We were never warned during our visit or told we were breaking the rules. If they had made us aware of the charge, we could have better prepared, but instead it overdrafted our spending account resulting in an extra $50 in fees. I am extremely disappointed as this is the only cat cafe in Reno and I was excited to be able to interact with cats even though we can't adopt one right now. The cats seem well taken care of but this is not good business practice. We didn't even really feel like we could relax with the cats because the staff were almost hovering. They made conversation which was nice, but we were tip-toeing around trying not to make anyone or any of the cats uncomfortable. I am truly disappointed but we've agreed we won't be back.

Also, it seems the owner's only response to people with this same experience is that the policy was agreed upon multiple times. And she's right. But it is also very sneaky to act as though everything is fine and not mention a single thing to either of us and then charge us after we've left. We agreed to the policy because we thought if anything were to happen, they would at least speak up and warn us before immediately deciding to charge us with no warning. It seems like a money-grab considering how many people its happened to.

As I can't respond to the owner's comments directly but hopefully they see this. My husband and I were informed about all of the cats before interacting with them by the older employee. While she warned us that Duchess was temperamental/not the friendliest, we were not explicitly told not to approach her. That simply was not communicated. In fact, she told us that Duchess tends to be more friendly towards men!! Which is why he went to her in the first place. My husband was told twice that the cat had reached her limit. Saying multiple times makes it seem like it was higher. He was gentle and she did not lash out. He was not scratched or bitten. She was clearly not as stressed as you make it out to seem, she did not move from the exact position she was in when he approached her. I noticed you have cameras in the cat lounge so if you were not there to observe our visit, I suggest you look at the footage. The cat was perfectly fine after the interaction and so was he. The staff never once told him to stop, they said she had reached her limit. It's fine if that is what is considered a warning, but why not tell us we were going to be charged before we left? That is deceptive. They acted as if everything was perfectly fine. They never said we were breaking the rules. He did not intend to stress her out or harm her, that was clear. I'd understand the fee if he intentionally messed with her to piss her off, but that's just not...

Not a bad place if you understand cat behavior. Each time I made a reservation, I read the rules as they change occasionally, and shared them with my partner to make sure we respect the establishment and enjoy our time there. Though given the standoffish nature of the staff, I cannot say we will be coming back. Its hard to relax when someone is watching you like you plan to rob them. Cats or no cats. And since I know I will get a response to this, please consider that I am indeed talking about you. There is a friendliness you need to bring to every interaction, and I haven't seen it from anyone but the older lady in the establishment. She holds, even initiates conversation, while no other human has that kind presence. I understand keeping the cats safe is your priority, but you should trust the cats to assert their boundaries, trust your posters listing the limitations with the cats (ex: Duchess) and respect the space of your customers. Also, why are you eating lunch in the cat room, drawing all the cats to you to beg for food, when paying customers came to see the cats? When your rules state customers can't eat around the cats anyway? Drinks are allowed, I've had them. It clearly states in the policy that no human food is allowed in the room. I double checked while writing this review. To summarize, be friendlier with people, trust your policies and your residents (cats) to set their boundaries, and back off of people while they are in the lounge. There's supervising, and then there...