Lucky Chinese Restaurant — Restaurant in Richmond

Recently gotten worst and worst! Been numerous times over the past 2 years due to the less than 2 mile drive from my house. Started as decent food with decent customer service, for a cheap price. Food is lesser in quality now and customer service is non-existent. Just today, I ordered general tso's chicken for my girlfriend and bourbon chicken for me, only to find out when I arrived home that the bourbon chicken was in fact pork........ Bourbon PORK isn't even on their menu! I called to mention their mistake, not looking for a refund or anything really, maybe just an apology. All they told me was that I was wrong and that I got what I had ordered. Well, this obviously wasn't true due to the fact that I was staring at pork in front of me while on the phone with the rude woman on the other line. Side note..... Today's ordeal started with them telling me that my order would be ready in 10 minutes, me showing up 14 minutes after I placed my order, only to wait an additional 17 minutes in a hot, non-airconditioned and small waiting area with 3 other unhappy customers. Wish I would have trusted my gut at that point and left, I could have gotten a quicker, tastier, and maybe even healthier meal at some burger joint elsewhere. I learned my lesson and I hope one day they'll learn theirs! Good bye lucky Chinese restaurant, I'll...

Begining to charge too much for dishes. White rice comes with a dish, so why a $1.50 just to brown it. It takes no longer than to dip up that nasty hard white sticky rice which we hate. Broccoli is too raw or too mushy. They keep putting onion in my fried rice. I don't eat onions, so I'm automatically upset time I open the dish. Uses big clumps of oyster sauce.only need a little, so I have to get a spoon & tissue to scrap it off to throw it in the trash. It spoils my dish along with onions cut so big in the rice. Should cut onions a little smaller then I can eat them. Food is not bad, otherwise. Really its cheaper to run to the grocery store. Its only a little rice, a little broccoli, couple thin slices of carrots. I can see it on large shrimp. U can make it two times at home and still save money rather than giving them $15 to $25. It' too much and then gotta pay extra to brown the rice. Other places do not charge extra to fry the rice, if u prefer it. Please your customers. We hate that cheap hard white rice. We throw it n the...

I love the lo mein here. Its even more delicious as leftovers the following day. Good quality and you don't get skimped on the amount of food like everywhere else... This place must understand that we are still human and deserve more than a happy meal after a long days work. I will often buy takeout here since its one of the few places that knows it takes more than a handful to kill hunger. It doesn't hurt to see the tab when its time to pay either! I prefer to avoid that dreadful feeling like I'm being robbed. Lately, anywhere else I go to eat I end up reaching for my wallet, thinking "why tf am I...