New China City Restaurant — Restaurant in Roanoke

I have ordered from this restaurant many times before and have noticed the quality of the food has gone down. Usually fast service, but employees always sound angry. I understand there is a language barrier, but I do expect in ordering from a restaurant if someone lets you know there is a food allergy, that is important. When ordering for a group of staff, one order arrived with peanuts (after stating peanut allergy). Delivery person kept asking for payment on that order and staff asked if the order could be corrected first, since it could not be eaten. Delivery staff was supposed to fix the order and re-deliver meal. After waiting 40 minutes (restaurant is only blocks away), call placed to see how long re-delivery might be. The woman that answered was very angry and stated they would not fix the order and would not re-deliver either. (Our facility orders every weekend from this restaurant, but will not be any longer.) Food allergies are nothing to mess with, can require hospitalization and are something you have to be careful with in food preparation, but I would prefer to eat from a place that will fix the...

They need to learn how to interact with customers!!! Rude , Rude, Rude!!! Especially the mother!! I will never go there another day in my life!! They constantly screw up my orders then they want to argue and lie about who is at fault! Then they expect me to go back and pick up their many mistakes!! Gas is at my expense and I don’t feel like having to pick up my order twice every time!! When I see them shopping at my store I show them what it’s like to treated with kindness and respect. But this must stop!! We need to show them that they can’t treat us like this!! Stop using New China City now!!!!I think they resell the food products that have been returned!! I had to call them 4 times because they kept hanging up on me before I could even utter a word!! They knew I was calling about an issue since I had already received my order… save your time and energy and do...

I went into the store to order my grandson and I dinner. After I placed my order he tells me that he cannot accept cards. I let him know I was going over to Food Lion which is basically in the same parking lot to get cash and he said ok. I asked him to fix the food and I would be right back. I stood at the counter when I got back and he nodded and said ok.I sat down to wait I waited for 22 minutes while I watched 2 men eat their dinner. 2 guys from the barber shop came in and purchased sodas. I walked up to the counter again and asked him how long it would be he said he didn't fix my food. Shrugged his shoulders and said sorry. So now I'm heated and I still have a hungry 9 year old. They need to shut him down if he can't do his job. I will never...