Primo's Pizza — Restaurant in Rockford Township

I’m being generous giving the food lately 2 stars. We used to order from here once a week and the food was always excellent, and worth waiting for. The delivery guy is always nice and I’ve never had bad phone service. We’ve ordered everything, from pasta, to apps and of course, always get a pizza. The last few times we’ve ordered however, I was embarrassed by the quality. It’s slowly gone downhill and we found ourselves ordering less often over time. I’m not sure if owners changed or what, but they’re using cheaper ingredients. This last time we ordered the chicken Alfredo, which has always been a favorite in my house. What we got was soggy noodles, with almost 0 sauce and nasty frozen spongey chicken. It used to be good quality fresh chicken, why did you change it? I’d rather pay more for better if it’s a price thing, and be told they’re running out of sauce so I can get something else. They also split what looked like one dish worth of chicken between two dishes, which hasn’t happened to us before to be fair. Barely any sauce on the pizza, and it was burnt. Its not the first time as of late that they skimped on sauce for our pasta to the point it was actually dry and gross. My dad actually said he’d rather have McDonald’s and not to order him food from primos anymore. I’m not a picky eater at all and I agree with him. I’m so sad they’ve changed, it used to be our...

Strange behavior from one of the guys that works here. Normally, Rockford, in general, and any place I have visited has stellar service. I hope this is an anomaly. The establishment got my order wrong, and I was happy to wait for the new and correct pizza to be made. I was polite and respectful, explaining that I had been given the wrong order. I waited the alotted time, and whilst waiting, one of the men asked if the old and wrong pizza had been leaning on my seat. I stated yes, and he kept insisting I shouldn't do that. I thanked him for his advice. When I took the new pizza to my car, I placed the pizza at an angle due to my car being packed with items. This guy came to the window to watch me, and I gave the thumbs up to indicate it was OK that my pizza was at an angle (I dont mind sideways pizza). He proceeds to follow me out to my vehicle to reprimand me for the pizza being at an angle. I stated it was fine, but he kept insisting. I explained that my vehicle is packed, sir, and I have nowhere else to put it. He finally walked away. Although the food is good, it is not good enough for me to be reprimanded and followed. I wish their business well, and hopefully, this is not a reoccurring issue. I felt unsafe and will not...

Ordered a pizza and garlic cheese bread was told 25 minutes, got there a few minutes early paid and they handed me my garlic cheese bread. After waiting 25 minutes with cheese garlic bread in hand I am told it's going to be another 30 minutes and that they would send someone to deliver it. After another 45 minutes the pizza arrives and was given a $10.00 gift card for the trouble. The bottom of the box and the pizza crust completely soggy I then had to drive it back. Because at this point I just wanted my money back but forgot the gift card they gave me back the difference of the gift card from what I paid. I guess my time and frustration is worth nothing. WILL NEVER RETURN BACK EXCEPT WITH THE GIFT CARD TO GET ALL MY MONEY BACK AND WILL BE SURE TO...