Subway — Restaurant in Rockford Township

The gentleman named Jason is extremely rude. This is not the first time that I've experienced this gentleman being rude to me or my fiance while inside of the store. But I am taking to Google review because this time is very awful. I simply asked for a 6-in chicken teriyaki sandwich on white with pepper jack cheese. Now it is custom to ask if we want it toasted or not. He did not ask me and as I cannot see over the counter he started making my sandwich and I said I don't want it toasted. He had immediately said sir let's have a good day and got super defensive and angry and started talking crap to me as a customer. This gentleman swore at me called me a crybaby and was extremely extremely unprofessional. I have a receipt for the time that I was in the store and would like to be contacted by a manager because just now I was told there is no manager and will not be a manager in anytime soon. But I also have several videos that I took of this gentleman and told him I was taking a video and he told me to never come back again and I told him when I show the Manager and tik tok how this gentleman acts while behind that counter. I am very sure that they are going to fire this gentleman because he does feel privileged enough to treat people. However he wants and to tell them to not come back after he does so. I asked the other lady working to make my sandwich because I felt uncomfortable with him touching my food at that point. The entire time the gentleman is in the back swearing and talking...

If im buying a footlong and my only toppings are tomato, green pepper, and black olives and i ask for extra black olives because it was such a tiny amount. No customer wants to hear that will be .79 cents extra. Since when does any subway in the world charge for extra basic toppings, especially when the amount that was laid on an entire foot-long 12 inches was like six olives. The girls comment made no sense about olives being an extra cost, if u think about it i could have asked for every topping there was, but did explain that it was the owner that is making them charge people extra. My girlfriend asked for extra tomato without any fuss at all or extra cost. Whole conversation was offputting and we will not be back. They said that she owns that subway and she can make her own rules. That is fine. We will go to a different subway. It’s a little ridiculous when I’m only getting three toppings on my sandwich and I go to ask for a little bit of more black olives, which she can watch back on the camera as an owner and see not that serious. It’s a little ridiculous to get that cheap. This isnt mcdonalds its subway and unless its bacon or cheese or something crazy quit being that damn cheap with basic toppings that never before were charged...

I would give it 0 stars for service because I went in asked the cashier if they took coupons which he replied Yes. I asked the sandwich maker which sandwiches I could choose from ( because with the coupon there are specific options, totally cool) . I picked a sandwich & the toppings and she wrapped up My sandwich THE CASHIER SPECIFICALLY ASKED HER FOR THE COUPON & SHE HANDED HIM THE COUPON!!!?? I got FOUR cookies and a sandwich and the coupon was for $6.99 & cookies .79 cents ( for ppl bad at math that's $10.15) why TF was I charged $14.02?!?! & Then when I say something about it the 2 working tried blaming me that I didn't give the coupon, HONESTLY I DON'T CARE ABOUT $3.00 BUT IT'S THE POINT I PICKED A SANDWICH THAT ONLY WAS ACCEPTED WITH THE COUPON WHEN I WOULD HAVE GOTTEN MY REGULAR IF I'D OF KNEW THEY WERE GOING TO OVERCHARGE ME. PLUS HE DIDN'T even offer my receipt which pretty much shows me he knew he was overcharging me ,but I knew something was off & requested my receipt. Point is be loud and make sure you're being charged correctly before paying because they will not help you...