Dutch Bros Coffee — Restaurant in Rocklin

We are loyal Dutch Bros customers but unfortunately this location can’t handle an after school rush on a Friday. I placed a mobile order ahead for drive thru pickup. I entered the drive thru at 4:20pm where the girl checked me in and said “I’ll be right back with your drinks”. She did not return with my drinks, and instead I sat in a 25 minute line. I watched her come back out 15 minutes later and continue to take orders. When I finally got to the window my drinks weren’t even ready. I ordered a protein mocha and was handed a cup with white liquid. I pointed out it didn’t look right, but the barista very rudely told me she made it correctly and refused to remake it. I asked her why my drinks weren’t ready when I checked in or why they weren’t brought to me when I was told they would be and she kept making excuses about being busy. I asked her how I could avoid this next time because obviously mobile order didn’t allow me to save time or skip the line and she told me there was nothing else I could have done. She refused to give me a refund or to give me her name. The store manager is V and the franchise owner is Heather. If either of you are reading this, your employees need more training in...

⚠️ Avoid this location. I placed a mobile order to save time, but still sat in the drive-thru for 25 minutes. My drinks weren’t ready, and when I finally got them, one was completely wrong. When I pointed it out, the barista was rude, refused to remake it, and wouldn’t issue a refund. Excuses, zero accountability, and no customer service. Mobile ordering here is a joke—this location is disorganized, unprofessional, and not worth your time or money.

⚠️ Warning: This location has serious issues.

Mobile orders are useless. Customers wait 20–30 minutes in the drive-thru while drinks still aren’t ready. Staff make excuses, refuse refunds, and even get rude when called out.

Overpriced & watered down. Drinks are packed with ice to cut corners, leaving customers feeling ripped off.

Service collapses during busy times. Staff are untrained, overwhelmed, and unprofessional when it matters most.

Inconsistent and sloppy. Orders come out wrong, and employees refuse to fix mistakes.

(Pictured is supposed to be my Large Iced Protein Mocha, it was literally just a cup of milk, no Espresso, no chocolate, just ice and milk and she is claiming it was made correctly....

Went there this morning to grab a coffee since it was a two minute drive from there to work and I was 15 minutes early. There were only 3 cars in the line so I figured it wouldn’t be too long of a wait. Well-I was wrong. Not a SINGLE car moved up for 15 minutes, nor were any drinks brought out to anyone in the line. I figured maybe they were just short-staffed, but normally when I’m at a dutch that’s short staffed, the people taking orders will go in and help make the drinks or at least bring them out but I didn’t see any of that. I heard all the girls inside laughing and yelling right before the car in the front finally moved up at 8:30-when I was supposed to be clocked into work but instead I was stuck in that line. As soon as I moved up to where the “escape lane” was I just left without my drink. $10 waisted. I’ve had my problems with them being slow in the past but this time was just ridiculous. It seemed to me like they were just chatting it up with whoever was in the car at the window the whole time since I didn’t even see a drink get passed out before that car finally left. I’m never going to this...