D Chill Spot — Restaurant in Rocky Mount

Went here last night. Met who I believe to be the owner; he was speaking about reviews, have a customer is not always right, and how everyone’s taste is different so bad reviews should be taken with a grain of salt. He told us to let him know we thought of the food. I waited about 30 minutes it felt like for butter stew vegetables. it tasted like bland Vegetable, butter and salt. They tried to assure me that there was coconut milk added to that. It wasn’t very good. The mac & cheese was something I had to try so I did. The noodles were overcooked and said they used four types of cheese, one being canned cheese. It just wasn’t very good. He told me that he would not refund any of my items like most people say when something goes wrong, I am the only one that said this, and that has never happened before. I kept reminding him that I was not trying to be confrontational, but he was very triggered very confrontational and he argued with me about it for about 20 minutes or so.

I had come to dinner with a friend, and I left her at the table for the duration of the conversation. Very defensive, talk over you won’t listen to you. And I had to try to diffuse it multiple times and say look I’m not trying to be confrontational, but I am trying to let you know something. I asked him to taste the butter stew, conveniently there was none left for him to taste.

He ate the mac & cheese and my face like it was the best thing he ever had. And restaurants like that I don’t think will survive. Because if you are not attempting to listen to cater to the customer. Customer is trying to offer feedback, you act like you already know every thing that there is to know.

If a customer leaves feeling like they don’t even ever want to try your food again just because of your attitude. If you’ve got a lady behind the desk giving Customers the evil eye. It just doesn’t make for a good environment. I spent $68 because I tipped before I even tried the food. For me to home and cook myself something to eat. I didn’t like it so much I left the food there, full plates. So they knew I wouldn’t go eat it later.

My friend ate her food. Their cabbage is different. Not the big chunks of cabbage rice peas were good atmosphere was very clean. The music was a bit too loud.

And if you check out the businesses responses to some of these reviews, you’ll see what I mean, very immature. Very confrontational. Very triggered and angry. No accountability, no we will try to do better. It’s like they try to attack people that patronize their business. To tell someone that they need to seek therapy for seeking a little bit of engagement in his dine in experience, which is what people are typically used to… not drop off the food and never come back… ask if we need anything else. Ask how everything is…. Because that’s how you sell more stuff. but they won’t… because if someone tells them that they don’t like something they...

Been to D chill spot twice at the last location, and swore never to go back. First time, we asked for our jerk to be extra spicy. They brought it back to us and it was inedible. I've eaten at multiple Jamaican restaurants in 7 different states, I grew up eating Jamaican food from a Montego Bay Jamaica native, and I cook my own and have no complaints, so I know what Jamaican restaurants are capable of. Nobody has EVER made my food so spicy to where it was unbearable to eat when I e asked for extra spice... EVER! We figured let's give them a try again maybe it was a bad day. The next visit we waited forever and they were out of most of what we asked for so we settled for something else we would eat anyway. When that came back it was more gravy fat and Bones on the plate than anything else, dumped over a ton of rice n peas. I wasn't going to leave a review after two 1 star experiences, but since in a new location, I tried to eat at D chill spot once more hoping they would redeem themselves. Recently on my lunch break I pulled up to the drive-thru where I was informed the window was only used for call in orders. The young man was polite and asked me to call my order in for drive thru. I only have a 30 minute break so decided to walk in. No customers there, and I was there within the hours of operation listed. When I walked in I told the young man what I wanted, and he said they had none available YET approx 20 min wait. From personal experience restaurants should have food cooking ahead of the opening hour to avoid this. I ended up wasting my lunch time just to go back to work hungry and disappointed. Three strikes and you're out. I will never go to that place again and I will not recommend anybody to go. Nothing personal.. you'll never get things better if people aren't honest. Best wishes EDIT.... To the owner*.. out of my whole review, mentioning THREE different attempts to support your business.....the only thing you gathered was the chicken being too spicy? As previous reviews state, your responses show how immature and unprofessional you are. This will be my last time looking your way....I don't do back and forth. If you don't like bad reviews, instead of coming after honest customers, how about you just work harder to get it together, or block Google from allowing us to leave reviews. Remember, it's the lifestyle you chose papi! Again , Best wishes...

I ordered take out July 2nd and spent $34. The lady working the front counter had a disgusting attitude and refused me from sitting at the bar. They got my order wrong and missed my plantains. The food was mediocre, sloppy, and mainly salty. She kept talking to me like I was clueless or didn’t speak the same language as her. I didn’t disrespect her once. I looked forward to spending more money here but I’m glad her attitude was horrid so I get to save money and eat better food at home. The website says their customer service is next to none but it seems like D Chill is not so chill after all. Ps. I didn’t say “you’re not stupid” I said “I’m not some stupid Latino”. You repeated yourself like I couldn’t hear you when you told me where the waiting area was at. What is the problem with a paying respectful customer sitting at the bar to wait on food he paid for? You lack accountability and your food is just as salty as your attitude. You’re also missing out on revenue but it looks like you don’t want my money. Do better. I’m only happy the other customers don’t know good food and are happy with mediocrity. You say that I felt I was “singled out” but I didn’t make a mention of being singled out. Gaslighting much? You have good reviews for customer service but it was an exception for me. I guess my complaint is problematic behavior when you’re used to people being quiet about your disgusting attitude. You also hung up on me abruptly when I was trying to thank you for calling me/informing for being out of curry chicken. If there was a problem with my behavior, trust me, the other customers would have said something about my respectful complaint. Also about me coming in earlier, the website said 20-35 minutes but you were out of curry chicken (and apparently plantains too because I didn’t get them) so I had to wait another 35 more minutes. I’m sorry for not wanting cold food? The customer is always right. In this case, you are VERY wrong. I hope you have a better day because you apparently need it more than I do. After reading more reviews, I realize I’m not the only customer to have dealt with your uneducated unprofessionalism....