Subway — Restaurant in Round Lake Beach

We have been going to this subway for the past four years, but since last year the quality has gotten terrible and the service not so great... maybe they were rushing to get people in and out fast. The sandwiches are not made correctly when we order online. When we are their in person, the amount of food placed on the sandwiches are inconsistent. Many times, we get less than the required amount to make the sandwich (2 small tomatoes instead of three, very little lettuce... etc); then there are times we get much more. Today, we ordered online and this is the last time we get a sandwich from this location. The bread was stale, none were toasted even though we requested for two out of three sandwiches to be toasted, skimmed ok the veges and meat and not the right amount of sauce (this seems to be inconsistent to any subway I go), the friendliness or a welcoming customer service is not there. I understand the economy may impact the performance of the employees, but I would think you would want to keep the customers, not steal their money by providing less than the required amount and poor customer service. The remodel looks nice......

8/19/20 -Arrived and was assisted w/in 2 minutes. During that two minutes I came across the sign stating this establishment doesn't honor the two 12" subs for $10 by APP. By coincidence I too earlier attempted to order online and the discount would not go through, without an explanation. I cannot go to Subway again until they get this straightened out between the application and stores that decide not to participate. In closing, the establishment is VERY clean, with both staff members either helping customers OR cleaning, which is...

Where’s the beef? I’ve been to many Subways but this one is the worst Subway ever. While the store is clean, the sandwiches are lacking in meat compared to other Subways. They give two half scoops of meat for a foot long steak and cheese. What??? The meat doesn’t even cover the length of the bread. It’s like eating a veggie sandwich. I’m a carnivore and protein from meat is important to me. First and last visit to this Subway. And, they wanted...