Espresso Etc. — Restaurant in Russell

This place used to be good (outside of being a little pricey), however as of the last week, we've had 2 negative experiences with the same "new" person. Both times, jewelry store employees came to assist, which is fine, except that means 2 different employees saw the same poor quality and let it go out to the customer anyway. The first time I let it go because everyone has been new at some point, but to mess up a simple order like a BLT that you were trained on at least 5 days prior is ridiculous. First, the bread wasn't toasted. Second, there weren't even 2 full bacon slices for the entire sandwich, and the bacon was very thinly sliced. One tomato slice for the entire sandwich, and a silver dollar size limp piece of lettuce for each half. I put all ingredients on one half and it was still a pitiful excuse for a sandwich. This is the type of poor quality that will lose...

Although they are suffering from the worker shortage problem that all the service industry seems to be suffering from, I was impressed by everything else in this coffee shop/deli. The owners are not to blame for the slow service in that both of them were working hard trying to keep up with the customers. Every aspect of the food was excellent and the two people holding down the fort were very friendly. There is a very nice kitchen gadget and supply shop attached to the dining area. The seating is nice and the atmosphere is laid back. I approached it all with a relaxed mood and did not let the wait get to me. It was well worth the wait. I picked up some infused olive oils from a vast selection of flavors which are available to sample. These are new to me and I was very impressed with...

Sadly, this was one of the most disappointing coffee shop experiences I have had. Gal behind the counter was just truly apathetic and disinterested, staring at her phone while giving poor service. She gave the wrong size drink to one member of our party, then did not fix it when he kindly mentioned it to her. She served cold black coffee to another and when he asked her to make a new pot, it came out absolutely terrible. And sadly I waited 20 minutes for my smoothie in a quiet cafe (only one other couple in there) and finally asked her about it and she had forgotten it in the blender and served it to me melty and warmish with the...