Trio's Dining - Ruston — Restaurant in Ruston

I attended my niece's graduation dinner at Trios Dining Restaurant, where I had high hopes based on recommendations. Regrettably, my experience turned out to be quite disappointing. We arrived at 1:30 PM, excited about our reservation on the outdoor patio equipped with heaters. However, due to the chilly weather, we requested our server, Jackson, to turn them on, only to be told by the unnamed hostess that they were not functioning. When I asked if she had informed my sister, the graduate's mother, she replied no. I then asked for the manager's availability, which she confirmed, and led me to the bar, where Collin was preparing drinks. When I inquired if he was the manager, he simply asked how he could assist. I raised my concerns about the broken heaters and the lack of communication.

Although we were eventually moved inside, which was a welcome change, Jackson excelled in his service despite the circumstances. He took our drink orders and promptly returned with waters, teas, and soft drinks. However, my husband's beer took an astonishing 20 minutes to arrive. When I checked in with the hostess about its status, she took another 10 minutes to return, explaining they had to search for it in the back. Jackson continued to impress us with his attentiveness, but we experienced significant delays with our food orders. With a party of 40, I understand that challenges arise, yet our reservation was at 1:30 PM, and most of our meals didn't arrive until 3:30 PM. When I asked Jackson about the delay, he apologized and assured us they were working on it.

I approached Collin again regarding the slow service, but he seemed indifferent, asking what I wanted him to do and offering a discount. While I appreciated the gesture, my primary concern was the service quality, not the cost. After our discussion, I canceled my order since most of our party had received their meals except for mine and my husband's. Returning to my seat, Jackson later informed us that they had burned my husband's pizza and were remaking it. Shortly after, he returned with the news that they were out of pizza crust. How could they not be aware of this before claiming to remake the pizza? This pointed to poor communication from the kitchen staff.

Collin later approached our table and, rather unhelpfully, stated that he was just a front-end manager and didn't know how to resolve our issues. He offered a discount, which I declined. I requested the owner's contact information, but he didn't have it. I then asked to speak with the kitchen manager, which led me to LA, who addressed the situation directly and professionally. He apologized for the pizza issue and the delays in serving our food, offering to make my husband anything from the menu as compensation for the mistakes made. Not once did Collin apologize for any of the issues we faced.

When I asked LA for the owner's name, he provided it, which was reassuring. I believe that Google reviews play a crucial role in informing owners about customer experiences. Collin's lack of concern in addressing customer complaints did not reflect strong leadership qualities, which impacted the rest...

A Remarkable Transformation – Ruston's Culinary Gem Elevated

From the moment I stepped through the door, the difference was undeniable. The new owners have elevated this restaurant to an entirely new standard of excellence. I was warmly welcomed with a level of professionalism and attentiveness that instantly made me feel valued and appreciated.

The customer service was nothing short of exceptional—every detail was clearly thoughtful, and the staff went above and beyond to ensure a memorable dining experience. It’s evident that hospitality is now at the heart of this establishment.

As for the food—absolutely exquisite. I highly recommend starting with the hummus appetizer; it was incredibly flavorful and beautifully presented. And after a long day of travel and business meetings, their signature gin, rosemary, and lemon cocktail was the perfect refreshing finish to a long day. Pure perfection in a glass.

This place has always held potential, but under new leadership, it’s become one of the finest dining experiences in Ruston. I truly felt like royalty during my visit. It’s now firmly at the top of my list of local favorites, and I’m genuinely excited to see how this already exceptional restaurant continues to grow. A heartfelt congratulations to the new team—you’ve created something...

First, I was skeptical about this unknown restaurant that I have never attended before. So, I proceeded to walk in and was greeted by two beautiful waitresses. They had a beautiful smile and even better attitude. As my waitress led me to my table, I did not know what to expect. She asked me how my day went and then proceeded to ask for my choice of drink. I ordered my drink and she then offered some of her favorite items off of the menu. I took her advice and ordered the salmon, side salad and also the brownie for dessert.

The side salad came with vinaigrette dressing, as a choice, and it set the tone for the rest of the night. Next, the salmon was brought out with an excellent presentation. I took no time to try it. The salmon was consistent and tasted like a billion dollars. I felt like God himself blessed this meal, Hallelujah, for all my Christian folk.

Lastly, the dessert was the last but not the least of quality options. The dessert was warm and reminded me of when I would go to grandma's house during the summer and she would cook for the whole family.

All in all, “Today was a good day!” (Ice Cube)

I highly recommend this restaurant for anybody looking for perfection, presentation, and certification. I think their food cures anything that’s bad or evil. Just...