Hungry Howie's Pizza — Restaurant in Saginaw Charter Township

Always good pizza and I order from this location when I want to order a pizza. I did have an issue during a visit today however. Due to Covid19 precautions their lobby is closed and customers have to pick orders up at the door which I understand. There is a sign on the door that states that they are only doing delivery and curbside pick up, then lists their phone number, but it doesn't clearly state that you have to call to pick up an order. When I arrived to pick up an order I pushed the intercom button to tell them that I had a pick up. An employee hurried to the front door showing frustration, opened the door, and abruptly pointed to the sign while asserting that I have to call the number " like the sign says". I know that they're busy but I just thought that this was rude and the sign does not clearly state that you need to call. They need to make this more clear for customers. Other than that I enjoy their pizza and...

I haven't been to Howie's in a while and wanted to give it another try. Soooo as I was waiting to pick up my order, I witnessed an order drop on the floor from the heating box where they keep finished orders. To my surprise they did not remake the entire order, just the cheese stick. I was really appalled that this happened in the first place to anyone else but was really hoping it wasn't my order that went on the floor, picked back up and put back in the heating box. As I gave my name and number to the guy at the register, I watched him grab the order that had fallen on the floor and handed it to me. Disgusting. I don't know... it's just the lack of standards but not surprised considering who the district manager is. Guess this experience has solidified that I will not be returning to a business who thinks picking up food off the floor and serving it back to guests...

Im so disgusted. Last night got awful piza. Only 6 pinapple pieces on large almost no sauce no parm on crust or pizza not buttered crust all ordered. Howie bread had no taste Couldnt call as they were vlosed. Called today at 4 ish. Put on hold for manager on hold for 7 min i called back on hold again for 7 more min extremely rude woman answered after she very rudely answers phone and imediately puts me on hold!! I call back she does it again!!! Shes unbelievebly rude. I call back again im put on hold fo6 minutes bfore i hang up. I called bay road i spoke to manager after only waiting 30 secounds. Employee that answeref theirphone was very nice. I got regional managers name Ron who i will be calling and corporate who i will call. This **h needs to be fired and so does the other fool that answered...