Mill River Brewing BBQ & Smokehouse — Restaurant in Saint Albans Town

Two years ago, I went to Mill River three times - first, second, and third strike. The beers were watery, the food was okay, but it's a brewery, so I was counting the beers as half of the experience. I hadn't returned after the third strike.

When they started canning, I knew a new brewer was in place at that point, so I opted to try the cans. They were definitely better than the first experiences. Last weekend, we opted to give the restaurant a try again.

What a world of difference. I can't say the beers are the best I've ever had, but they're pretty damn good given the area. Definitely strong contenders for my top 20. The Strawberry Bubblegum IPA, I never in a million years would have thought that would be my favorite of the day. I hate bubble gum, but this was so fruity, floral, and fragrant that I loved it. To hear it will be in cans soon made my day.

The burger I had was exceptional. I worry about ordering rare because so many places mess that up. It was perfect. The duck fat fries that we shared in lieu of normal fries were a bit salty for my preference, but they were crisp and satisfying. The coleslaw was in my top five. I love that they do vinegar-based over mayo-based.

Our waiter was excellent. He didn't hover, but he didn't ignore us. The bartender came over and talked to us for a bit, which is how I got insight into the upcoming canning. I appreciate that touch. It makes you feel like part of the restaurant's family and not just a patron. We'll definitely be back based on this...

I have been to this establishment a handful of times, and I've always had a good experience. Last night was not the case. The service was extremely slow, spanning from the waitstaff to the kitchen, which made me wonder if there was anyone even in the kitchen! No food for the entire seating area came out for 40 minutes. Then, everyone started getting their food one plate after another. It was kind of odd. Overall, we were there over an hour before our nachos starter came out. During said time, out beer glasses sat empty for 30 minutes. We ended up taking our entrée, the classic burger, home with us. Total time spent at restaurant, one hour and 43 minutes. On to the food. The worst nachos ever. We ordered the pulled pork nachos, and the pork was larger chunks, with no sauce. Bland as hell. Dry and the bottom layer were soggy chips from the grease of the pork. Again, there is no additional flavor profile. Pico/salsa, or whatever that was dry and bland. The burger was very greasy and undercooked. The fries had clearly sat in oil for what tasted like all day, then flash fried. Made my stomach hurt.

I hate to put them on blast like this because they have good food and I have had good service there. I just hope they hear this and do better. Also, they offered a discount based on how long we waited. On a $70 bill, they took $3.65 off. ??? At the very least, take one round of drinks and...

I absolutely enjoy ordering food out for my family of six but on July 12th it all changed. I tried to order online that day but was met with a system error, so I attempted again and had the same error. Being pregnant and hungry I called my order in and paid on arrival. However on July 15th I saw that I was charged 3 times. SO I had to wait until Wednesday to call and let them know what happened. I never got a call back so the following Wednesday I called again and left message for manager, she did call me back and said a refund would be processed within 5-7 business days. I waited and still did not receive the refund in that timeframe. So again I called back to hear she was not there that week and a message would be left. As another week rolls by, I call to find out she is now on vacation. It is July 31st!! I was charged $96.80 three times, one being for my actual food but that leaves them owing me $192. I cant not believe how this has rolled out. I now had to file a dispute with my credit card company to try and get my money back. I will never give this place my business as much as I will miss the food. Mimmo's another local business had forgotten to turn their system off one day they were not open and immediately contacted me the next day to communicate via email and phone that a refund would be processed and left me a gift card for the inconvenience. Time to step it up...